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eFusion Solutions

eFusion provides sales solutions to increase sales for brands and companies as our core differentiator. We achieve this by managing your sales strategies, sales teams, customer databases and sales channels (telesales, direct sales and online sales channel) to reach the right customers for your brand. Read More

Address      1 Lorong 2 Toa Payoh #01-03 Singapore 319637
Website      www.efusion.com.sg
Holding      No Holding Details

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Team Leader - Banking Products Telesales

An exciting opportunity has arisen within this vibrant call centre in the banking industry for an experienced Team Leader. Reporting directly to the COO, you will have the opportunity to influence the business on a considerable scale. In this diverse and challenging role you will be responsible for managing a fast growing team of agents. Along with this you will develop and implement standard operating procedures, handle escalated enquiries, monitor quality assurance and maintain relationship with partners. To gain this sought after role you will be a dynamic, hands on Team Leader with demonstrated experience in working in a growing team. You will possess demonstrated experience in training agents, attaining targets, and motivating a sales team. This position is responsible for the following: Duties and Responsibilities: Oversee a team of Telesales Officers Provide team with objectives with regular feedbacks Conduct regular meetings to ensure team members have complete understanding of process and procedures Implement and monitor daily schedules Provide marketing support on new product launched and ensure information is disseminate to team members Review workflow and procedures Ensure the team meets their monthly target Requirements: At least 3 years relevant experience in telesales / call centre, with supervisory role Good interpersonal and communication skills Strong leadership quality Fluent in spoken & written English Internet Savvy and Proficient in Microsoft Office (Word, Excel & Powerpoint) Other information Basic Salary + Monthly Bank Bonus + Company Incentives 5-day work week (9am to 7pm) Centralised location with easily accessible to MRT Station

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Vacancy type:

Full Time

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Customer Service Call Centre - Team Leader

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