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Tech Mahindra Ltd

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT p... Read More

Address      No. 23 & 24, AMR Tech Park, Hosur Main Road Bangalore (Karnataka) India
Website      www.techmahindra.com
Holding      No Holding Details

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Walk-in for Trainer - Voice Process from 5th Aug-

Roles and Responsibilities:- Mentoring of new comers to ensure strict adherence of quality & governance framework Be accountable for accurate & up to date review of all SOPs Should have a sound knowledge of MS office & Reporting Activities Should have handled client interaction (on calls or in person) Excellent written, spoken English and presentation skills Exposure to Training Delivery and coordination Comfortable working in 24*7 environment Key Deliverables (KRA/Measure): Coordinate with Ops & Quality team for Training Delivery. Perform periodic Training Need Analysis in coordination with Ops team & Quality. Conducting Process Knowledge Test for the process. Maintaining Training Manual for the process. Updating Training SOP as and when required. Preparing training reports such as Mandays, Dashboards, Centre Report etc. Conducting New Hire Orientation for the new joiners. Track and maintain all Training Delivery records for the process Maintain a repository for all Training related documents and coordinate with Ops and Quality for updates/changes. Understanding of SLAs & KPIs of the process Quick in understanding Operational Processes and Making Process Flow Maps Understanding of Root Cause Analysis(RCA) at an operational level Understanding of at least preparing a training module Manage all training related communications for the Process Conducting floor activities Desired Profile Applicants Specifications & Qualification: Demonstrate effective presentation skills Must possess effective communication skills Demonstrate effective questioning skills and techniques to gage learner understanding Excellent consulting and communication skills. Exposure to a retail telecom voice process (inbound\outbound) Basic understanding of MS office, required for maintaining training reports Graduation in any stream Minimum 1 year experience in Tech Mahindra at the time of applying, Overall 2 years of BPO experience For Domestic Associates - Minimum 6 months experience in their current role at the time of applying the IJP For International Associates - Minimum 1 year experience in their current role at the time of applying for the IJP For International Associates - Average PLI Ratings for the last 6 months (Dec12 May13) should not be less than 90% For Domestic Associates - Average PLI/CQ/CSAT scores in the last 6 months (Dec12 May13) should not be less than 75%. Selection criteria: Round 1:- Short listing basis the eligibility criteria Round 2:- Group Discussion and presentation round with Training & HR Round 3:- Interview with panel constituting of HR , Operations & Training head Location and Openings: Pune Reporting into: Assistant Manager/ Manager Venue: Tech Mahindra, West Wing, Training Block, Basement Area (-1 Floor), RMG Room Phase 3, Hinjewadi Pune Contact Person: Shalki Rana Candidates are required to carry their CV along with 2 Photo graphs Experience 2 - 5 Years Industry Type IT-Software / Software Services Role Technical/Process Trainer

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Vacancy type:

Full Time

Contact Mode:

not provided

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Contact Name:

HR

Job Duration:

not provided

Phone:

not provided

Email:

spirani@techmahindra.com

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