Manager - IT CRM Information

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Tata Steel Jobs

he Tata Group of Companies has always believed strongly in the concept of collaborative growth, and this vision has seen it emerge as one of India's and the world's most respected and successful business conglomerates. The Tata Group has traced a route of growth that spans through six continents and embraces diverse cultures. The total revenue of Tata companies, taken together, was $100.09 billion (around Rs475,721 crore) in 2011-12, with 58 percent of this coming from business outside India.... Read More

Address	Bombay House 24, Homi Mody Street Mumbai India
Website	www.tatasteel.com/
Holding	No Holding Details

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Manager - IT CRM

Main purpose of the Job : Indentifying and creating business values by proper adoption of Customer relationship Management processes in FP/LP/Tubes and Wires Division Design of functional and technical specification for development of IT solution in CRM processes area Development of IT solutions in CRM functional areas thru system configuration and/or customization Design & develop test scenarios and test cases to ensure validation of the technical solutions by the IT team and business users before the IT solutions are put to use by the business users Involve business users for proper acceptance testing of the IT solution Conduct testing of impacted objects in CRM processes in case of any upgrades in the eco systems such as SAP ECC, SAP CRM, SAP-BI/BO, MES etc Work as Joint Application development team members along with business users to deliver appropriate IT solutions within time , budget and resource Key Activities : Design and IT enable Business Processes Managing the per guideline of Quality Management Systems ISO 9001, ISO 2000, ISO 27001 Working with various support groups in ITS to ensure compliance to agreed SLA & MOUs with key stakeholders Seek Opportunity to optimize IT cost and create business value thru IT services for Marketing & Sales Desired Profile Candidate should have experience in at least 2 technology platforms such as SAP R3/ ABAP/ Oracle ADF/ D2K / .Net/ Object Oriented ABAP / JAVA / Lotus Notes /SAP BI/BO/SAP PI Experience 2 - 6 Years Industry Type Iron and Steel Role Technical Support Engineer