Incident / Problem Management Information

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Societe Generale Global Solution Centre

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Website	www.socgensolutions.com
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Incident / Problem Management

Work location: Bangalore Overall 8 years of IT infrastructure experience Minimum of 3 to 4 years of experience in Incident / Problem / Change Management ITIL Foundation certification is must, practitioner / intermediate is preferred. Experience in driving proactive problem management, trending and experience with providing inputs for service enhancement and service improvements. Education - B.E / B.Tech degree Open to work in shifts Liaise with the BL Client as focal point for all major Incidents reported to the GTS Contribution to ongoing process & operational improvements Manage and coordinate activities during overall ticket life cycle Delivering quality services in compliance with service agreements and performance targets Good communication (oral and written) skills is a must with understanding the Clients requirement and infrastructure. Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication. Provide consultancy in Problem/Change Management issues for the clients contacts and other regions as a SME for problem management. Lead and provide guidance for all problem related issues across the clients service. Address all other issues on time to avoid any impact. Participate and facilitate meeting as and when required by the account. This role involves not only reviewing problems but identifying process improvements, ensuring that correct RCAs have been performed across the problem records for severity.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	Chetan Viswanath
Job Duration:	not provided	Phone:	not provided
Email:	lalit.singh@socgen.com