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Singtel Singapore
Singapore Telecommunications Limited (SGX: T48, ASX: SGT, OTC Pink: SGAPY), commonly abbreviated as SingTel, is a Singaporean telecommunications company, with a combined mobile subscriber base of 416 million customers from its own operations and regional associates in 25 countries at end of June 2011 increased by 19 percent from a year ago,[2] making it one of the largest mobile network operators in the world.[3][4] The company was known as Telecommunications Equipment until 1995. SingTel pro... Read More
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Website | www.singtel.com |
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Executive, Social Media
Responsibilities: Be the voice of the customers and suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures Point of contact for customers who channeled their feedback via the social media (Facebook, Twitter, YouTube etc), public forum, SMS, email, walk-in and/or telephone Provide effective service recovery in addressing customers’ concerns Co-ordinate and liaise with relevant stakeholders to ensure all customers’ concerns are thoroughly investigated and the cause(s) of the feedback identified Identify and highlight issues that impact policies, processes and procedures for improvement Identify and interpret social media trends and propose appropriate actions to increase the level of engagement from customers Perform any ad hoc projects as assigned Requirements: Minimum Diploma in any discipline Minimum 1 year's relevant experience in a fast-paced environment Possess strong customer service orientation and effective interpersonal skills Demonstrate excellent creative problem solving and negotiation skills Good work attitude and must be meticulous, organized, reliable and able to handle work pressure well Independent and able to work under minimal supervision Possess strong command of written and spoken English Good computer literacy in MS Office applications Pleasant disposition and warm personality
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TalentOne Job Information
Customer Service Customer Service Representative
Open Jobs - Singtel Singapore
- Academy & Operations Support Executive
- Account Executive
- Account Service Officer
- Accounts Executive (Remittance)
- Advertising Sales Manager
- Advertising Sales Manager
- Associate Director,
- Associate Director, Biz Dev, m-Commerce/Payments
- Associate Director, Digital Partnerships
- Associate Director, Fixed Network Strategy
- Associate Director, Game Platform
- Associate Director, Managed Services Management
- Associate Director, Sales Planning
- Associate Director, Virtual Corp Network Engineeri
- Associate Engineer
- Associate Engineer – Radio Network Performance
- Business Analyst
- Business Practice Manager
- Business Statistics Executive
- Commercial Analyst
- Customer Service Officer (Client Business)
- Data Monetization (Strategy & Analytics)
- Director, Data Monetization (Strategy & Analytics)
- Director, Data Monetization (Strategy & Analytics)
- Engineer (Mobile Network Access)
- Engineer (NSI-VAS)
- Executive, Social Media
- Group Corporate Communications Manager
- Human Resource Manager (Learning Business Partner)
- Inside Sales Manager
- IT Analyst, Project Novo (IT)
- Manager, Regional Product
- Marketing Associate Director (mCommerce)
- Merchandiser (inSing)
- Mobile Money Service Engineer
- Mobile Remittance Sales and Operations Manager
- Online Visual Merchandiser
- Operations Engineer (VAS Operations)
- Operations Support Manager (SGO)
- Predictive Analytics Manager
- Prepaid Sales Account Manager
- Product Development Manager (mCommerce)
- Product Executive (World Conference)
- Product Executive (World Conference)
- Product Manager
- Product Marketing Manager, Postpaid Mobile
- Project Manager
- Project Manager (Product Development)
- Retail Brand Manager
- Retail Service Consultant
- Service Quality & Training Executive
- System & Project Executive
- System/Project Executive
- Trade Marketing Associate Director/ Director
News - Singtel Singapore
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