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Saks Incorporated

Saks Incorporated is a department store retailer. The Company, and its subsidiaries, is engaged in the operation of Saks Fifth Avenue (SFA) stores and SFA e-commerce operations (Saks Direct), as well as Saks Fifth Avenue OFF 5TH (OFF 5TH). The Company is an omni-channel luxury retailer offering an assortment of fashion apparel, shoes, accessories, jewelry, cosmetics, and gifts. SFA stores are principally free-standing stores in exclusive shopping destinations or anchor stores in upscale regio... Read More

Address      12 East 49th Street, New York, NY, United States
Website      www.saksincorporated.com/
Holding      No Holding Details

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OFF 5TH - Assistant Manager - Selling and Service

     Reports to  Store Director
Overall Responsibility  Business Owner responsible for driving sales, profitability and customer satisfaction through selling, service and people
 Manages Selling and Service Coordinators and Associates, Commissioned Selling and Service Associates, and Selling and Service Specialists
 Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission
 Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
 Understands and ensures proper security procedures are followed
Key Responsibilities
 Values people quality and development:
– Facilitates administration of key store Human Resources functions and initiatives including payroll, staffing, scheduling, on-boarding, benefits, compliance, recordkeeping, etc.
– Manages the Selling and Service team to achieve company objectives:
 Recruits, interviews and selects candidates with requisite skills to fulfill responsibilities and accomplish high performance results
 Actively develops relationships with potential talent pool for all positions on the team
 Facilitates the orientation, on-boarding, and training of team associates
 Communicates regularly about team objectives and expectations
 Holds recurring coaching/counseling sessions with associates to review performance and provide timely feedback
 Partners with the Store Director and Regional Human Resources Director to manage employee relations concerns
 Provides opportunities for career feedback and fosters development
▪ Makes customer service number one priority rather than completion of tasks and clearly communicates expected level of service and results:
– Communicates and implements company objectives and supports brand consistency through exceptional customer service including:
 Sales
 Checkout
 Fitting Room
 Customer acquisition: Email, Credit, Telephone numbers
 Marketing and promotions
 Payroll, store scheduling, and staffing
 Product knowledge
– Partners with Store Director and Merchandise Team Manager to ensure store provides a consistent and memorable customer experience
– Leads Selling and Service Leader program to achieve store metrics and provide an exceptional customer experience
– Problem solves in a fast-paced, changing environment exercising good judgment about the company’s objectives in determining solutions
– Communicates regularly about team objectives and expectations
 Assures merchandise meets brand “Saks Style. Outlet Prices”:
– Partners with Merchandise Team Manager to ensure merchandise assortment meets sales trends and customer expectations
– Ensures store presentation standards are maintained through consistent recovery efforts
 Additional responsibilities as assigned
Job Requirements:     
     College degree or equivalent
 2years of store management experience
 Experience delivering customer service
 Strong communication and interpersonal skills
 Strong customer service sensitivity and skills
 Big Box retail experience preferred

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

not provided

Job Duration:

not provided

Phone:

212-940-5305

Email:

Julia_Bentley@saksinc.com

News - Saks Incorporated

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