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Quality Systems Inc

Quality Systems, Inc. (QSI) and its NextGen Healthcare Information Systems subsidiary develop and market computer-based practice management and electronic health records (EHR) solutions as well as revenue cycle management applications and connectivity services for medical and dental group practices and hospitals throughout the U.S. Read More

Address      18111 Von Karman Avenue, Suite 700 Irvine, CA 92612
Website      www.qsii.com/
Holding      No Holding Details

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Technical Support Analyst

 Job Description:

    * Provide superior customer service by assisting customers with their technical problems.
    * Maintain appropriate communication and follow-up with customers to keep them updated on resolution statuses.
    * Utilize monitoring tools to identify and initiate resolution on problems before they are reported by the customer.
    * Maintain accurate record of all customer service issues in TrackWise, including real-time updates.
    * Ensure that open customer tickets meet Service Level Targets, i.e., 24 hour turnaround on Urgent (Priority 1) issues.
    * Consult supervisor on customer issues that are not meeting Service Level Targets and any other customer issues that might require escalation or intervention.
    * Maintain customer confidentiality.
    * Other duties as may be assigned

Required Skills:

    * Excellent verbal and written communication skills
    * Superb customer service skills
    * Proven technical, analytical, and problem-solving skills
    * Detail-oriented, with Level 2 abilities
    * Ability to multi-task within a fast-paced environment.
    * Ability to manage and prioritize tasks with minimal supervision, with the ability to help peers as necessary.
    * Understanding of healthcare industry standards, guidelines, and environments.

Desired Skills:

    * Technical training, technical customer service, clinical hospital, and/or medical laboratory experience preferred.

Required Education (including certifications):

    * Bachelor’s degree in computer science, accounting, business, healthcare, or related, or equivalent work experience of 4-5 years.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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