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Quality Systems Inc

Quality Systems, Inc. (QSI) and its NextGen Healthcare Information Systems subsidiary develop and market computer-based practice management and electronic health records (EHR) solutions as well as revenue cycle management applications and connectivity services for medical and dental group practices and hospitals throughout the U.S. Read More

Address      18111 Von Karman Avenue, Suite 700 Irvine, CA 92612
Website      www.qsii.com/
Holding      No Holding Details

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Implementation Specialist

    * Effectively educate and guide Client’s Core team, end-users, and new internal employees on software configuration and front end functionality to ensure proper utilization of the NextGen software and ancillary applications.
    * Exercise independent judgment to organize and plan Client sessions to ensure each session is tailored to the individual client need in respect to their specific practice workflow and procedures.
    * Perform analysis of Client’s databases and take the appropriate course of action. Action taken may include but are not limited to:
          o Verification software is working in accordance with NextGen Healthcare published manuals.
          o Correct/address issues and/or problems identified during analysis
          o Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues
    * Perform software customizations, ranging from basic to complex, in accordance to Client customization requirements. Process requirements for enhancements and/or new features to the appropriate department.
    * Responsible for ensuring the execution of all goals and tasks during a Client session.
    * Facilitate the management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones.
    * Document all client interactions including telephone calls, Client sessions, e-mail, etc. This data is used to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests.
    * Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to Client questions and issues. Implementations Specialists are authorized to respond to client e-mail inquiries, schedule and conduct telephone calls, and/or brief webinars to ensure critical issues/ problems are being addressed.
    * Attend Client and internal meetings, as requested, to provide subject matter expertise on the NextGen software and/or ancillary applications.
    * Provide recommendations/suggestions for product enhancements based on expertise utilizing software and real-world experience working with the NextGen Healthcare Client base.
    * Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc) while maintaining a high-level of service and customer friendly manner.
    * Use discretion and determine independently next steps while on-site at a Client location.
    * Provide consultation advice to Clients and other NextGen department Managers/employees 5
    * Provide input to short-term and long-term plans, i.e. action plans to resolve customer implementation issues.
    * As requested, provide mentoring to new Implementation Specialist staff to facilitate a faster integration into the company and department.
    * Contribute suggestions and/or preliminary drafts for new and/or improving existing training tools/documentation.
    * Provide recommendations/consultation to Management on areas for departmental or implementation process improvements.
    * Independently develop and design Client presentations.
    * Sustain detailed product knowledge for existing versions and new versions of NextGen software.
    * Submit accurate time-sheets, in accordance with Company policy, to ensure Company is able to generate and send accurate and timely invoices and corporate financials.
    * Independently submit travel requests for upcoming Client sessions/meetings.
    * Travel nationally.  Out of office requirements are approximately 75% annually.

Required Skills:

    * Excellent organizational skills
    * Ability to manage classes of up to 10+ students
    * Ability to be self-directed, and a self-starter
    * Ability to travel (must have driver’s license, credit card, government issued ID, etc.)
    * Ability to pay attention to details
    * Excellent people skills
    * Ability to deal with stressful situations
    * Ability to manage customer expectation while on-site
    * Professional demeanor
    * Customer Satisfaction oriented
    * Significant experience with customer relations
    * Basic understanding of technical terminology

Required Experience:

    * Minimum of 2 years’ experience in a similar role as an Implementations Specialist
    * Experience in ambulatory health care settings
    * Experience with class room style training

Desired Skills:

    * Basic working knowledge of client/server applications
    * Basic understanding of technical terminology
    * Previous training and implementation experience

Required Education Requirements (including certifications):

    * Must become a NextGen Certified Professional at completion of initial training

Desired Education:

    * BS in Business Management, Education, Computer Science, or related fields
    * Medical industry training experience
    * Significant experience with class room style training

Other Job Information

Vacancy type:

Full Time

Contact Mode:

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Contact Name:

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Job Duration:

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