Healthcare Customer Relationship Manager Information

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Quality Systems Inc

Quality Systems, Inc. (QSI) and its NextGen Healthcare Information Systems subsidiary develop and market computer-based practice management and electronic health records (EHR) solutions as well as revenue cycle management applications and connectivity services for medical and dental group practices and hospitals throughout the U.S. Read More

Address	18111 Von Karman Avenue, Suite 700 Irvine, CA 92612
Website	www.qsii.com/
Holding	No Holding Details

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Healthcare Customer Relationship Manager

Job Description:

    * Secure solid executive relationship between QSI, Inc./NextGen and Customer (hospital and/or clinic executive teams)
    * Manage customer relationship; presale through post live
    * Manage and facilitate miscellaneous projects and add-on business from identification of opportunity through generation/approval of quotes, scheduling of deliverables and adoption of end solution
    * Coordinate escalated project or support issues to ensure timely resolution and customer satisfaction
    * Coordinate customer roadmap for ongoing product updates
    * Serve as advocate and liaison between customer and internal teams

Required Skills:

    * 5+ years industry experience in vendor, hospital or healthcare setting
    * Previous Account Management and/or Customer Relationship Management experience (or equivalent)
    * Previous software vendor experience in healthcare information technology setting
    * Executive presence with comfortable presentation skills
    * Strong communication skills
    * Understanding of hospital and patient care workflow
    * Knowledge of industry vernacular and appropriate application of such (ie. HIPAA, CMS, JCAHO, Barcode Administration, Medication Safety, CPOE, HL7, etc.)
    * Employee must be able to form/nurture collaborative relationships within cross-functional and cross-organizational teams
    * Employee must compare alternative courses of action and make a responsible decision after considering the options and securing buy-in
    * Employee must be independent thinker and is expected to make significant choices and decisions, without specific guidance from supervisor
    * Travel required (50-75%)

Desired Skills:

    * Implementation and/or Support of Healthcare Information Technology (EMR, Financial and/or Clinical Systems)
    * Fundamental understanding of HITECH Act/Meaningful Use attestation and federal requirement of healthcare electronic records – and consequential business drivers for deployment of technology in the healthcare setting
    * Solution selling methodologies, contract negotiations, sales experience specific to healthcare setting
    * Austin-based location preferred, but not required