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Opennet Pte Ltd
Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT). OpenNet carries on its shoulders the heavy responsibility of building, managing and operating a truly open high quality fibre platform for Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN). Read More
Address | 152 Beach Rd, Singapore 189721 |
Website | www.opennet.com.sg/ |
Holding | No Holding Details |
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Senior Executive (Customer Service)
(1 Year Contract)
Responsibilities
- Assist Customer Service Manager in managing and monitoring call centre performance to ensure that Key Performance Indicators are met
- Handle escalated complaints and feedback from call centre, regulatory bodies and other sources
- Implement, review and streamline work processes, policies and procedures to improve call centre service delivery and enhance customer satisfaction
- Prepare customer service reports for management reporting and submission to regulatory bodies
- Act as interface between call centre and OpenNet internal departments and working partners
- Communicate and train call centre on new business initiatives, policies and processes
Requirements
- Possess at least a degree with 3 to 5 years of relevant experience
- Must have passion in customer service and enjoy interacting with customers
- Strong communication skills, both written and oral
- Good interpersonal skills, able to work independently and as a team to achieve goals and resolve issues
- Strong planning and organising skills with the ability to develop policies and procedure
Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.
Other Job Information
Vacancy type: |
Temporary | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
not provided |
Email: |
not provided |
TalentOne Job Information
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