Senior Executive (Customer Service) Information

Job Details

[The logo is protected from the company]

(0) (0)

Opennet Pte Ltd

Established in 2008, OpenNet is a joint venture between four partners – Axia NetMedia (Axia), Singapore Telecommunications (SingTel), Singapore Press Holdings (SPH) and Singapore Power Telecommunications (SPT). OpenNet carries on its shoulders the heavy responsibility of building, managing and operating a truly open high quality fibre platform for Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN). Read More

Address	152 Beach Rd, Singapore 189721
Website	www.opennet.com.sg/
Holding	No Holding Details

View Company Page

Apply to job

Senior Executive (Customer Service)

(1 Year Contract)

Responsibilities

Assist Customer Service Manager in managing and monitoring call centre performance to ensure that Key Performance Indicators are met
Handle escalated complaints and feedback from call centre, regulatory bodies and other sources
Implement, review and streamline work processes, policies and procedures to improve call centre service delivery and enhance customer satisfaction
Prepare customer service reports for management reporting and submission to regulatory bodies
Act as interface between call centre and OpenNet internal departments and working partners
Communicate and train call centre on new business initiatives, policies and processes

Requirements

Possess at least a degree with 3 to 5 years of relevant experience
Must have passion in customer service and enjoy interacting with customers
Strong communication skills, both written and oral
Good interpersonal skills, able to work independently and as a team to achieve goals and resolve issues
Strong planning and organising skills with the ability to develop policies and procedure

Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.