Technical Support Engineer Information

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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address	OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website	www.osi-systems.com/
Holding	No Holding Details

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Technical Support Engineer

Responsibilities:

• Resolving technical queries from customers, distributors and staff.
Receiving inbound calls, faxes and e-mails. Describing equipment specifications, configuration requirements, operating and maintenance instructions and providing current part number information for all equipment and sub-assemblies. Assisting in the diagnosis of user error, configuration error, use of out-dated software or the failure of a Field Replaceable Unit.

• Documenting all inbound calls. Logging all calls and faxes handled and documenting all information provided in the appropriate call tracking system.

• Identification and documentation of reportable events. Ensuring that any inquiry taken that may constitute a reportable event is properly documented and escalated to RA/QA.

• Escalating issues that cannot be resolved. Facilitating the smooth transition of all such issues to the Product Specialist Team, Clinical Education staff or other departments as appropriate.
• Assisting in the validation of technical documentation, to assist the Product Specialist Team when validating the adequacy and suitability of technical documentation prior to release.
• Other duties as required

Qualifications:

• A recognized qualification in a related subject.
• Proficiency with Windows and Microsoft Office.
• Minimum of 3 years Technical Support experience in a medical field.
• Previous experience providing international Technical Support is desirable
• Previous experience as a hospital biomed is desirable.
• This flexi time appointment may require shift work and/or participation in an on-call rotation.
• International and domestic travel may be required, up to 10%.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 310-978-0516
Email:	info@osi-systems.com