Applications Support Analyst Information

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OSI Systems Inc

OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More

Address	OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250
Website	www.osi-systems.com/
Holding	No Holding Details

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Applications Support Analyst

Responsibilities:

    * Employee should be able to handle calls/Emails related to IT Applications and IT Infrastructure –IT Helpdesk (Technical issues/Requests) and respond to emails for both parallels effectively within the prescribed SLA’s.
    * Employee should be able to address technical and functional issues with at most care. Employee should be adaptable to any shifts (24x7).
    * Should be able to meet the goals and targets defined as per the process. Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
    * Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
    * Follow documented support procedures; manage each issue through resolution to meet established service levels.
    * Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
    * Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
    * Escalate incidents in a timely manner per support procedures.
      Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
      Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
      Maintain technical skills through participation in ongoing training.

Qualifications:

    * Min 1 year of professional experience in a IT Help desk/IT Service Desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
    * Excellent verbal and written communication skills.
    * Excellent customer service skills.
    * Employee should adhere to process quality guidelines defined as per the process.
    * Employee should respond to emails and calls (Technical and Functional Issues) effectively.
    * Should be open to upgrade his/her technical skills.
    * Knowledge of ERP/CRM, Databases and Networking will be an added advantage.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	+1 310-978-0516
Email:	info@osi-systems.com