
[The logo is protected from the company]
OSI Systems Inc
OSI Systems has been committed for over thirty years to both comprehensive research into meaningful issues and high-technology solutions to what will make the world safer and healthier.Rapiscan Systems, Spacelabs Healthcare and OSI Optoelectronics have decades of experience and leadership in their markets. Most importantly, their reputation for service is a cornerstone to their longevity and positions of trust and partnership. Read More
Address | OSI Systems, Inc. 12525 Chadron Avenue Hawthorne, CA 90250 |
Website | www.osi-systems.com/ |
Holding | No Holding Details |
View Company Page
Applications Support Analyst
Responsibilities:
* Employee should be able to handle calls/Emails related to IT Applications and IT Infrastructure –IT Helpdesk (Technical issues/Requests) and respond to emails for both parallels effectively within the prescribed SLA’s.
* Employee should be able to address technical and functional issues with at most care. Employee should be adaptable to any shifts (24x7).
* Should be able to meet the goals and targets defined as per the process. Provide consistent high quality technical support for customers through email or phone (Preferable Application Support ERP).
* Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
* Follow documented support procedures; manage each issue through resolution to meet established service levels.
* Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
* Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
* Escalate incidents in a timely manner per support procedures.
Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
Maintain technical skills through participation in ongoing training.
Qualifications:
* Min 1 year of professional experience in a IT Help desk/IT Service Desk environment with a focus on customer satisfaction and delivering results through effective prioritization and time management skills.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Employee should adhere to process quality guidelines defined as per the process.
* Employee should respond to emails and calls (Technical and Functional Issues) effectively.
* Should be open to upgrade his/her technical skills.
* Knowledge of ERP/CRM, Databases and Networking will be an added advantage.
Other Job Information
Vacancy type: |
Full Time | Contact Mode: |
not provided |
Fax: |
not provided | Contact Name: |
not provided |
Job Duration: |
not provided | Phone: |
+1 310-978-0516 |
Email: |
info@osi-systems.com |
TalentOne Job Information
Information Technology Business Systems Analyst
Open Jobs - OSI Systems Inc
- Account Sales Executive
- Account Sales Executive
- Account Sales Executive
- Account Sales Executive
- Application Developer
- Application Developer
- Applications Support Analyst
- Business Analyst
- Clinical Education Consultant
- Clinical Education Consultant
- Customer Support Executive
- Director of Test Engineering
- Electrical Engineer
- Engineering Project Manager
- Field Service Coordinator
- Finance Manager
- Inspector
- Marketing Communications
- National Sales Manager
- Product Manager
- Product Manager
- Progress DBA
- Project Manager
- Project Manager
- QA Engineer
- QA/RA
- Quality Manager
- Quality Systems
- Sales Manager
- Sales Manager
- Sales Representative
- Sales Representative
- Sales Representative
- Senior Business Systems Analyst
- Senior Manager
- Service Technical Support
- Sr Consultant
- Supplier Quality Engineer
- Supplier Quality Senior Manager
- Tech Support Engineer
- Technical Support Engineer
- Technical Support Engineer
- Technical Support Specialist
- Technical Trainer
- Technical Writer
- Technology Manager
- Test Engineer
News - OSI Systems Inc
Related Jobs

Technical Project Manager Translation & Interpreta
Translation Processing - Establish Computer Aided Trans ... [more]

IT Integration Programmer Analyst
Integration Programmer Analyst responsible for the desig ... [more]