Practice Operations Manager Information

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Novartis Healthcare Pvt Ltd

Novartis (NYSE: NVS) is a world leader in the research and development of products to protect and improve health and well-being. The company has core businesses in pharmaceuticals, vaccines, consumer health, generics, eye care and animal health. Headquartered in Basel, Switzerland, Novartis employs nearly 115 000 people in over 140 countries worldwide to help save lives and improve the quality of life. The Group is present in India through Novartis India Limited, listed on the Mumbai Stoc... Read More

Address	Sandoz House Shivsagar Estate Dr Annie Besant Road Worli, Mumbai India
Website	www.novartis.in/
Holding	No Holding Details

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Practice Operations Manager

Provide leadership, strategic direction and technical expertise on process improvement services for GMO function Lead & facilitate projects (individual or teams) that employ Lean/Six Sigma/CI, problem solving methodologies, with effective change management techniques, to deliver business results (improved customer service, quality, reliability, productivity and financial performance). To continuously improve the business processes by facilitating the strategy development and adopting best practices to align the process towards the Business Excellence Model To track, analyse and report the business performance, quality and financial KPIs for the Practice Strategize the deployment of Operational Excellence across all functions at the site. Lead the transformation from current change processes to adoption of Operational Excellence Assess and track current status, progress & issues for all sanctioned improvement projects including the mentorship of Green Belts/candidates throughout the organization. Communicate proactively with stakeholders regarding progress, issues and plans for resolution for program projects. Provide framework and project management necessary to develop Operational Excellence benefits case that are incorporated into site and tracked on a monthly basis. Collaborate with site Business Operations team to develop a portfolio of improvement opportunities, prioritize these and ensure successful execution to meet business needs. Responsible for identifying and sharing best practices that would be incorporated into the playbook for future use across functions. Pro-actively informs stakeholders/management on KPIs deviation and proposes corrective measures to reach targets. Accountable for resource planning and management (headcount and budget) for defined functions/locations. Review and challenge resource requests and expenditures for assigned functions/locations. Manage headcount requests, staffing activities with Human Resource (HR) representatives and monitor against headcount targets for defined function/location. Responsible for managing financial requirements and budget for assigned function/location. Provide associated consolidated latest estimates on current annual budget and for future annual budgets. Responsible for overseeing both strategic and day to day perspectives of operational activities and business administration for defined functions or locations. This may include local business continuity planning. Work with Head of Business Operations and other team members to modify operational and administrative processes to enhance productivity, efficiency and/or quality and to achieve operational excellence. Develop and implement processes with a high level of compliance. Desired Profile Graduate Degree in business, finance, or economics & Six Sigma Certification (Black belt) from an institute of repute Fluency in English is prerequisite, while knowledge of other in-scope country languages would be an advantage Extensive experience (10-15 years) in managing multi-functional Projects, Programs & change Management with internal and external stakeholders - Should have worked as Six Sigma/Lean Black Belt or Quality Champion - Experience in working in large / international companies - Excellent communication, people management, stakeholders management and leadership skills - Ability to ensure service focus across a complex people intensive and functionally-dispersed organization - Preferred to have understanding of Pharma business and financial issues, including its regulatory environment (life sciences Business Process Outsourcing experience preferred) - Strong and proactive business results-focus, and proven ability to provide insights that increase productivity Experience 10 - 15 Years Industry Type Pharma / Biotech / Clinical Research Role Operations Manager