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Netmagic IT Services Pvt Ltd

At Netmagic, we endorse and are cognizant of the fact that in today‚Äôs dynamic business environment with its ever-changing demands the key to not just survival but continuous success is EVOLUTION. At the heart of our existence, we are inspired by how Technology is becoming not a mere facilitator but a spirit that drives and enables better ways to evolve as businesses, as communities and as societies. This is why we need to stop reacting to change in a reactionary fashion and start evolving.... Read More

Address      2nd Floor North Side Block B2 Phase I Nirlon Knowledge Park Goregaon East Mumbai 400063
Website      www.netmagicsolutions.com
Holding      No Holding Details

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Windows Administrator - L1 & L2

Carry out the advance level of troubleshooting on Windows OS and applications. Responsible for Server Crash recovery, application recovery, Server migration. IIS 6 & 7 Management and troubleshooting and migration of applications. Remote Server Managmement Windows OS Patches Release Mangemrnt in WSUS Antivirus Server Management and Troubleshooting SMTP Server Troubleshooting. OS Security Management. Responsible for guiding L1 resources technically Work in a 24 X 7 Environment (NOC). Extend technical support the Clients over email and phone. Good communication written and verbal. Responsible for the uptime of the various services being managed / monitored. Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon. Shift report generation on daily issues handled / escalated in the form of Daily reports. Work on the change request and new Installations Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders. Monitoring & Management of Backup Application Ensure earlier resolution to the issues to meet SLA Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtime with coordination with server owner Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:IT Hardware, Technical Support, Telecom Engineering Role Category:IT Hardware Role:System Administrator

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


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Contact Name:

Adhir More

Job Duration:

not provided


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