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Netmagic IT Services Pvt Ltd

At Netmagic, we endorse and are cognizant of the fact that in today‚Äôs dynamic business environment with its ever-changing demands the key to not just survival but continuous success is EVOLUTION. At the heart of our existence, we are inspired by how Technology is becoming not a mere facilitator but a spirit that drives and enables better ways to evolve as businesses, as communities and as societies. This is why we need to stop reacting to change in a reactionary fashion and start evolving.... Read More

Address      2nd Floor North Side Block B2 Phase I Nirlon Knowledge Park Goregaon East Mumbai 400063
Website      www.netmagicsolutions.com
Holding      No Holding Details

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Linux Administrator - L2

Carry out the advance level of troubleshooting on Linux OS and applications Responsible for guiding L1 resources technically Work in a 24 X 7 Environment (NOC). Extend technical support the Clients over email and phone. Good communication written and verbal. Responsible for the uptime of the various client projects being managed / monitored. Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined. Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon. Shift report generation on daily issues handled / escalated in the form of Daily reports. Work on the change request and new Installations Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders. Monitoring & Management of Backup Application Support Mail applications Ensure earlier resolution to the issues to meet SLA Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes. Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Back Office/Web/Transaction Processing Role:Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

not provided

Contact Name:

prajakta narvekar

Job Duration:

not provided

Phone:

02240099147

Email:

prajakta.narvekar@netmagicsolutions.com

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