Engineering Manager Information

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Netflix, Inc

Netflix revolutionizes the way people watch TV shows and moviesWith more than 26 million streaming members in the United States, Canada, Latin America, the United Kingdom and Ireland, Netflix, Inc. (NASDAQ: NFLX) is the world's leading internet subscription service for enjoying movies and TV programs. For about US$7.99 a month, Netflix members can instantly watch movies and TV programs streamed over the internet to PCs, Macs and TVs. Among the large and expanding base of devices streaming fro... Read More

Address	100 Winchester Circle Los Gatos, CA 95032 (408) 540-3700
Website	/signup.netflix.com/
Holding	No Holding Details

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Engineering Manager

Netflix is the world's leading streaming video service, and our growth is accelerating. One of the factors leading to our strong brand is our Customer Service team and their mission to delight our members at every interaction. The Customer Service Engineering (CSE) team builds the technology enabling our amazing customer service. We’re looking for a leader for the CSE team.

You will manage the CSE team, which plays a critical role in building a customer relationship management (CRM) application supporting our global Customer Service teams. Through the use of highly-integrated custom software and enterprise-class technology solutions, this team has enabled Netflix to deliver superior customer service, consistently ranked among the best in the US. As we grow internationally and expand our customer base, we are working on innovative ways to allow our subscribers to interact with our Customer Service group and deliver the best service possible.

Requirements
- A hands-on technical leader. You will manage an experienced engineering team and partner with business owners, product managers and setup successful delivery. You will participate in the full development lifecycle, including code reviews, design reviews, architecture reviews, and make technical decisions when necessary. You will leverage your expertise in tiered web application development to build scalable, fault-tolerant applications running in the Amazon Web Services infrastructure.
- A great partner for other teams. You will participate in strategic discussions on emerging Netflix customer facing features, understand the impact to the Customer Service organization and assist in prioritizing deliverables. You will coordinate multiple engineering teams and facilitate integration of the services.
- An "agile" person. You believe in, advocate and practice an agile development cycle focusing on frequent delivery of working features that involves your users in its design.
- You desire a fast-paced, dynamic environment. You can run with ambiguous requirements, changing priorities and take smart risks.

Skills
- 7+ years of management experience
- Excellent communication skills
- Solid Java development/engineering background including design patterns, data structures, test driven development and OO concepts
- Experience in tiered application development, service-oriented architecture
- Exposure to building SaaS software is a plus If this sounds like you then we want to hear from you!