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National Grid Transco PLC

In Britain we run systems that deliver gas and electricity across the entire country. In the North Eastern states of the US, we provide power directly to millions of customers. We hold a vital position at the centre of the energy system. We join everything up.National Grid's job is to connect people to the energy they use. From the warmth and light we rely on at home, and the power which keeps our factories and offices going, to the infrastructure and technologies that are essential parts of ... Read More

Address	The Lakes Northampton NN4 7HD
Website	www.nationalgrid.com/
Holding	No Holding Details

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IT Analyst

Job Responsibilities:

      The IT Analyst operates as part of a team performing proactive monitoring and support of 24 x 7 critical network, server and operating system infrastructures. Under the general supervision of the Manager of CNI Monitoring Operations, the IT Analyst will be responsible for identifying and responding to system generated alerts in a timely manner to ensure system integrity.

      In order to succeed you must:

    * Monitor the systems and network by responding to problems reported by system alarms, changes in network performance indicators or calls from clients.
    * Analyze all relevant data pertinent to problems and initiate corrective action.
    * Perform network systems control, surveillance, alarm interpretation, problem identification and resolution.
    * Act as a liaison between internal clients and external service providers.
    * Control, monitor and direct all activities on the network including preventative maintenance, trouble shooting, and restoration of services.
    * Monitor EMS & GMS, respond to events and initiate resolution activities including contacting support personnel and coordinating contact between internal support groups and vendors.
    * Respond to system exceptions and internal customer requests.

      Job Qualifications:
          o Associate's Degree program or 2-4 years experience in telecommunications.
          o Technical educational background including courses in electronics, telecommunications, networking (WANS & LANS), Ethernet, SONET multiplex equipment, microwave radio, multiplex channel equipment, routers, bridges, hubs, etc. with job related experience
          o 2-4 years experience in supporting mission critical systems in a high profile environment (CNI preferred) with knowledge of system technologies, monitoring tools and processes in a 24 x 7 365 support environment.
          o Strong background of appropriate technology, Operations and Enterprise monitoring systems.
          o demonstrated experience in analytical thinking, problem solving and decision making.
          o Knowledge of SCADA systems and/or Security System monitoring.
          o Strong working knowledge of Wintel required, UNIX or Linux desired.
          o Excellent interpersonal, oral and written communications skills. Ability to work non-traditional work hours, including nights and weekends.
          o This position is located in Liverpool, NY
          o Strong interpersonal, oral and written communications skills.

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	1-800-322-3223
Email:	BSO-BayStateWest@us-ngrid.com