Customer Connections Representative Information

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National Grid Transco PLC

In Britain we run systems that deliver gas and electricity across the entire country. In the North Eastern states of the US, we provide power directly to millions of customers. We hold a vital position at the centre of the energy system. We join everything up.National Grid's job is to connect people to the energy they use. From the warmth and light we rely on at home, and the power which keeps our factories and offices going, to the infrastructure and technologies that are essential parts of ... Read More

Address	The Lakes Northampton NN4 7HD
Website	www.nationalgrid.com/
Holding	No Holding Details

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Customer Connections Representative

Job Responsibilities:

As a Customer Connection Representative in our Customer Fulfillment Department, located in Waltham, MA, you will be a part of the team responsible for managing the customer experience for simple to medium (non-template) related service work. This person will be charged with proactively managing job dependencies from the point after order initiation to delivery of the first bill. This will involve reaching out to various stakeholders to progress the orders and resolve conflicts when needed, as well as periodically validating or renegotiating the required by date with the customer.

In order to succeed, you will be able to:

# Perform proactive dependency management throughout the life cycle of the work request
# Act as single point of accountability for non-managed customer services requests (simple to medium complexity related service work).
# Interface with various internal stakeholders to address delays and resolve conflicts with respect to dependency due dates
# Close interface with scheduling to communicate and drive customer need date attainment
# Proactively call Customers at various points in the process to renegotiate required by dates as necessary
# Interpret policies to properly and accurately bill customers for construction projects in accordance with filed tariffs
# Determine deposit requirements, application requirements, and provision of service policies.
# Assess simple customer load data and perform CIAC (Cost in Advance of Construction) calculations to bill customers for construction projects
# Prepare and submit required reports and correspondence
# May be expected to support emergency events for proactive customer service initiatives, unless excused by prior approval by management.

Job Qualifications:

KNOWLEDGE & EXPERIENCE:

# Proven project management skills
# Successful candidates will have preferred experience in the following:
# working with rates, tariffs and policies
# electric and/or gas service design concepts
# proficiency in the use of the Work Management System
# GIS, the Customer System (CSS), and the Financial Systems (Power Plant, iAvenue)
# Network Strategies (Distribution Design) or Customer & Markets (Business Services)

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	not provided
Job Duration:	not provided	Phone:	1-800-322-3223
Email:	BSO-BayStateWest@us-ngrid.com