Front Office Assistant Information

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Narayana Hrudayalaya Health City

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Website	www.narayanahrudayalaya.com
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Front Office Assistant

Provides general information to customers on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water. Takes responsibility and guides/assists Customer Care Assistants in execution of assigned tasks. Is responsible for outpatients ; Registers patients, Screens patients and assigns to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Ensures that bills are paid and medicines are collected. Is responsible for Inpatients ; Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets ,phone activation, caf, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Ensures all-In patients are met by self on a daily basis to obtain feedback. Contacts all patients admitted on every day basis in order to obtain direct feedback from patients. Explains the admission and discharge process to the patients/relatives. Maintains a Patient forward Appointment/Room Reservation System. At Health camps and clinics ensures active participation of team members and self. Reduces turnaround time for reports and ensures reports are given back as per set time. Ensures that the NABH standardization process is in place as per the deadline Assists Finance Manager in debt collection and handling billing complaints. Ensures that all the procedures defined are implemented accurately which include Admission & Discharge, VIP Welcome standards, Health Screen , Pre employment checks, Appointment scheduler, Room Allocation process etc. Salary:Best In The Industry Industry:Medical / Healthcare / Hospitals Functional Area:Executive Assistant, Front Office, Data Entry Role Category:Other Role:Fresher

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	Aniruddha Banerjee
Job Duration:	not provided	Phone:	not provided
Email:	info@hrudayalaya.com