Support Specialist Information

Job Details

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Nabors Industries Ltd

Effective January 1, 1987, the organization currently known of as Nabors Industries Ltd. began operation under the current management team. At that time, a new board of directors was appointed which included Eugene M. Isenberg in the role of Chairman and Chief Executive Officer. Under the current management's leadership, Nabors has become the world's largest provider of land and platform drilling contract services for exploration and development of oil, gas and geothermal wells.In 1987, Nabor... Read More

Address	Crown House Second Floor 4 Par-la-Ville Road Hamilton, Bermuda HM 08
Website	www.nabors.com/
Holding	No Holding Details

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Support Specialist

Description
BASIC FUNCTIONS/RESPONSIBILITIES
• Work directly with end-clients, both personally and over the phone, creating and working support tickets.
• Perform special tasks as directed by immediate supervisor.
• User support and customer service. Be present and visible in the Help Desk.
• Respond to questions from callers and walk-ins and providing quick response time and turn-around.
• Direct calls to appropriate staff as necessary.
• Maintain reasonable discipline in the Help Desk.
• Ability to think around problems and come up with creative solutions is helpful.
• Work with remote clients over the phone to resolve issues.
• Initiate calls to clients to follow-up and provide status on tickets.
• Research, analyze and attempt to resolve invoice and/or payment inquiries, exceptions and problems.
• New vendor set-up and/or changes.
• Employee EFT-ACH payment set-up.
• NSG vendor registration, training, password resets and problem solving.
• Ability to adhere to corporate policies.
• Ability to work in a team environment.

Qualifications
JOB REQUIREMENTS
• Phone etiquette
• Friendly presence and helpful attitude
• Professional demeanor
• Self-starter with ability to work with minimal supervision
• Detail oriented
• Dependable
• Proficient in Windows, Word and Excel
• Excellent communication skills, both verbal and written
• Ability to multi-task
• Good analytical skills

SPECIAL JOB CHARACTERISTICS
• High School Graduate
• Previous customer service experience strongly desired
• 2-3 years prior work experience in support environment with a demonstrated knowledge, confidentiality and accuracy

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	(441) 292-1334	Contact Name:	not provided
Job Duration:	not provided	Phone:	(441) 292-1510
Email:	not provided