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NIIT is a leading Global Talent Development Corporation, building skilled manpower pool for global industry requirements. The company which was set up in 1981, to help the nascent IT industry overcome its human resource challenges, has today grown to be amongst world’s leading talent development companies offering learning solutions to Individuals, Enterprises and Institutions across 40 countries. Leading IT journal Dataquest has conferred upon NIIT the ‘Top IT Training Company’ award success... Read More

Address      85, Sector 32, Institutional Gurgaon 122001 India
Website      www.niit.com/
Holding      No Holding Details

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Urgent Requirement : Voice Coach

Should have trained on VNA for at least 2 years. This includes training exposure on Voice/accent and Soft Skills. Should have exposure to developing VNA training content as well. Excellent communication and interpersonal skill. Strong analytical skill. Familiar with feedback fundamentals and coaching skills. Ability to analyze performance for Agents on the basis of Language metrics and Quality Monitoring. Good analytical skills to identify the Variance in the Key Result Areas for the Process. Ability to provide feedback in the most constructive manner. Ability to coach, develop action plans which maximize performance and provide effective feedback Ability to analyze and improve work processes Strong customer service skills: empathy, listening, enthusiastic, patience, reasoning and problem-solving skills Excellent knowledge of MS Office ( Word, Excel, PowerPoint ). Salary:INR 5,00,000 - 6,00,000 P.A Industry:Education / Teaching / Training Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Voice & Accent Trainer

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