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Our business is in information Technology and Communications Engineering. NCS is the largest IT service provider in Singapore by market share, with an annual turnover exceeding S$1 billion. Incorporated in 1981. Presence in 18 cities over 10 countries in Australia, Asia and the Middle East. Over 7,000 staff to service our customers globally Read More
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Customer Service Executive
You will manage customer accounts and be the point of contact for customers. You will be required to adopt a customer centric and professional approach with a high level of service quality in your interactions with the customer. You will also answer sales and general enquiries from customers. In addition, you will provide sales proposals, confirm sales and activate relevant parties.
You will consolidate reports for dissemination to customers on a regular basis and prepare presentation material, meeting minutes and ensure timely dissemination to the relevant stakeholders. You will need to monitor Service Level Agreements to ensure that the company is meeting the KPIs. You will also be required to actively adopt a continuous process improvement approach in delivering value-added services to customers in a cost effective manner.
- Diploma/ Degree in Computer-related discipline
- At least 2 years of experience in Account Management or Customer fronting role.
- Ability to handle substantial administrative and manual functions pertaining to sales orders preparation, wins and billing related matters
- Ability to appreciate the technicality of the subject matter in order to analyze, solve and follow the standard operating processes to address problems raised
- Ability to prioritize and handle multiple tasks, often within short periods of time with frequent interruptions and considerable pressure due to immediate deadlines
- Good customer management and oral skills as position require liaising with the internal & external parties
Interested applicants are invited to submit detailed CV to https://careers.ncs.com.sg
Other Job Information
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Open Jobs - NCS Pte. Ltd.
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- Java/J2EE Developer
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- Operation Specialist (Data Center Operator)
- Security Liaison Consultant
- Service Desk, Specialist (Helpdesk)
- System Consultant (1 year contract)
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