TIS CO Ordinator Information

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NCR Corporation

We are the new NCR: Leading how the world connects, interacts and transacts with business.NCR is at the center of the self-service revolution, strategically poised between consumers who demand fast, easy and convenient options, and businesses intent on increasing revenues, building customer loyalty, reaching the contemporary consumer and lowering their cost of operations.Our leadership in customer interactions is built on deep consumer and industry expertise. NCR is the only company focused b... Read More

Address	3097 Satellite Boulevard Duluth, Georgia 30096
Website	www.ncr.com/
Holding	No Holding Details

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TIS CO Ordinator

Comments: This backfill requisition has been raised under Grade 5. Candidates are required to deploy current projects in hand like Mphasis, SBI, Prizm & MOF. These deployments are predominantly in the rural areas and widely spread in the interiors, and we have to do the entire project management. Description Position name: TIS Coordinator Title Reports to: Regional Project Manager Position Description TIS Coordinator is and individual performance role, where in the individual will have the complete ownership to drive the complete TIS process from start till completions for X no of sites w.r.t interior, exterior or refurbishment relating to making the premises ready for ATM deployment. The Individual will be assigned a set of sites on monthly basis and he will be responsible for : ? Performing site visits ? Coordinating with third parties for deliveries of products and services (TIS related only) ? Implementation and completion of complete site work under the defined scope of Total Implementation Services (TIS). ? Maintaining a healthy communication channel with the customer on regular basis ? Work in a team and follow appropriate escalation channels ? Handing over of site to customer or pre-agreed handing over process. The TIS Coordinator responds immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager. Desired Profile Education and Experience Education ? Diploma in Civil/Architecture OR College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred. Experience Preferred Job-related experience in execution/implementation and coordination of civil or interior works is preferred. Partner/Contractor Management (Partner satisfaction, Training and education to partners etc. Quality Management (100% defect free sites ) Time to deliver sites (15 to 18 days) constant planning and effort to achieve this uniformly in a sustained manner. Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered. Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures. Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. Communicates to all levels - Customer/Team Members/Territory Manager, through out the entire service activity. Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Coordination, monitoring and updating required from site visit to site completion under TIS scope of works. Respond and initiate immediate actions for calls received for any site related issues. Reporting Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Scope Productivity based on work volume or >90% No of sites completed/Quarter based on work volume or >24. Avg.site completion with Handover 16 Days Site Audited 100 % First visit Site Quality Certification >90 % No of Appreciation letter from Customer >1 per month or based on work volume Difference in Billed and Verified by Bank Official-Zero Physical Environment May require prolonged and extensive travel. May require bending/squatting, walking/standing /sitting for prolonged periods. Exposure to enclosed spaces, dust, drafts, and damp areas. Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Technical Skills: Personal computer skills. Should know Autocad MS Office Qualifications:- BE in Civil Experience 0 - 5 Years Industry Type IT-Software / Software Services Role Construction-Construction Management