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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Lucky Express

Position Summary


The Ambassador, Lucky Express (Casual) is responsible to meet and greet customers at the border. Must be pleasant in a manner to ad hance the Customer Service standards of the City of Dreams room. Exceptional presentation and communications skills are required.

 

Primary Responsibilities

    *  Meet and Greet customers at the airport, Ferry terminals and border gate upon arrivals.
    *
      Receives guests in a warm and welcoming manner
    *
      Responsible for delivering quality bussing services
    *
      Assist guests by being able to explain the City of Dreams property and all its services and entertainment possibilities
    *
      Be familiar with City of Dreams products, events and offers to be able to answer customers' and colleagues' enquire.
    *
      Assist to develop inbound programs for COD casino mass market
    *
      Assist to manage and build inbound program casino-agents relationships
    *
      Assist to manage casino transportation arrangements and contracts

Key Performance Indicators

    * Intercept guests and invite them to board our Lucky Express
    * Promote City of Dreams complex
    * Obtain guests contact for future promotional offers

Qualifications

Qualifications

    *
      Required - Prior Customer Service, Guest relations/Hospitality experience in the Casino or Hospitality Industry are preferred.
    *
      Desired language skills - Cantonese and/or Mandarin & English.

Knowledge of

    *
      City of Dreams complex and operating environment.
    *
      City of Dreams products and services.

Skills / Competencies

    *
      Pleasant and mature disposition.
    *
      Good communication and customer service skills.
    *
      Ability to maintain confidentially and action sensitive issues with discretion.

Experience

    *
      Experience in a hospitality or Casino environment is desired.
    *
      Guest Relations.

Personal Characteristics

    *
      Customer Service Focussed.
    *
      Approachable
    *
      Flexible.
    *
      Excellent grooming, hygiene and presentation.
    *
      Displays integrity.
    *
      Is enthusiastic regardless of the repetitive nature of some tasks
    *
      Highly motivated.
    *
      Cooperative.
    *
      Efficient.
    *
      Sense of humour.
    *
      Team player.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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