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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Business Development

Position Summary

 

The Manager, Business Development (Service) is responsible for cultivating relationship with premium patrons and VIP's in the High limit table / Slot areas. Their function is to maintain and enhance existing relationships. Ensure the achievement of service standard has been carried out throughout the premium mass counters. Develop schedules for subordinates, lead by example, and cultivate internal staff to improve service standards.

 

Primary Responsibilities

    *
      Assist Sr. Manager to manage and implement service standards, department standard operating procedures, and company policies
    *
      Provide exceeded expectation customer experience & concierge services to premium patrons
    *
      Be responsible to the complimentary arrangement and status
    *
      Supervise the performance and develop Assistant Manager and Associates of Business Development (Services team)
    *
      Maintain accuracy database
    * Support marketing events and programs that drive relationship with Premium players and develop business
    * Coordinate with related departments to ensure a seamless stay and superior guest experience for premium patrons
    * Support any projects / tasks assigned by Sr. Manager, Business Development

Key Performance Indicators

    * As agreed with the Company

Qualifications

 

Experience

    * Solid experience as Assistant Manager, VIP Services and Premium Casino fields
    * Experience in gaming marketing field and relevant experience in event and promotion field is an advantage
    * Displays a high commitment to improving customer service
    * Motivates others to achieve business objectives and common goals
    * Encourages people to work as a team
    * Adopts and implements new approaches and practices to meet changing circumstances
    * Sound Knowledge in Macau's casino business model

Education

    * Tertiary Qualifications
    * Degree holder or above in business administration or marketing field is an advantage

Skills / Competencies

    * Proven customer service orientation, energetic and enthusiastic
    * To be flexible and accommodating as this may require extra hours out of normal work hours
    * Computer literate
    * Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
    * Ability to converse in foreign language(s) will be an added advantage
    * Good leadership skills and able to supervise the team
    * Pleasant and mature disposition
    * Able to work on rotating shifts
    * Able to define problems, collect data, establish facts, and draw valid conclusions
    * Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    * Able to analyse collected data in the report format

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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