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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Sales Manager

The Sales Manager of Premium Mass Market is responsible for developing and maintaining new Premium business from PRC, Hong Kong, Macau and the rest of Asia. Their function is to promote City of Dreams while enhancing and retaining relationships of Premium casino players and cultivating new Premium players from the Mass casino floor. Each manager will be required to achieve client quotas thru theoretical calculations, reservations, or any other means the COD Management specifies. The Sales Manager will be expected to provide personal service to his / her guest throughout the guest's visit and to maintain personal contact after the guest has returned home.

 

Primary Responsibilities

    * Assist Director, Business Development to develop new premium business from PRC, Hong Kong, Macau and the rest of Asia and retain existing Premium valuable patrons
    * Achieve clients quotas / targets / goals as assigned by the Company
    * Provide professional customer relationship services with potential patrons and provide quality pre & post-guest services
    * Supervise the performance and develop Assistant Manager and Associates of Business Development team
    * Maintain accuracy database
    * Assist to support marketing events and programs that drive relationship with Premium players and develop business
    * Support any projects / tasks assigned by Sr. Manager and/or Director, Business Development
    *
      Occasionally inform patrons of the upcoming events and company activities through different communication channels available

Key Performance Indicators

    * As agreed with the Company

Qualifications

Experience

    * Proven experience in VIP Services and / or Premium player fields
    * Experience in gaming marketing field and relevant experience in event and promotion field is an advantage
    * Displays a high commitment to improving customer service
    * Motivates others to achieve business objectives and common goals
    * Encourages people to work as a team
    * Adopts and implements new approaches and practices to meet changing circumstances
    * Sound Knowledge in Macau's casino business model

Education

    * Tertiary Qualifications
    * Degree holder or above in business administration or marketing field is an advantage

Skills / Competencies

    * Computer literate
    * Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
    * Ability to converse in foreign language(s) will be an added advantage
    * Good leadership skills and able to supervise the team
    * Pleasant and mature disposition
    * Able to work on rotating shifts
    * Able to define problems, collect data, establish facts, and draw valid conclusions
    * Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    * Able to analyse collected data in the report format

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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