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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Business Development

The Assistant Manager, Business Development (Services) is responsible for cultivating relationship with premium patrons and VIP's in the High limit table / Slot areas. Their function is to maintain and enhance existing relationships and to build and develop players from Mass gaming floor and competitors throughout the whole itinerary, including the periodic phone call to guests to maintain relationship and all in one service instantly and in the future. They are responsible to manage the database and base on the players spend activity to offer them extra percentage complimentary offer.
Primary Responsibilities

    * Provide floor hosting and immediate marketing services to premium guests at the floor (Pit 1, Pit 2, Pit 9, Pit 10, Pit 11, VIP Slots, Area 3 Slots, and Mass tables and slots)
    * Build up a good relationship with players and their friends / relatives at premium Table / Slot areas
    * Offer complimentary arrangement to qualified players if needed as per comping policy
    * Responsible to ensure the Marketing daily room allotment is fully used
    * Responsible to compose and deliver daily reports, assist manager and sr. Manager in managing working flow at different location of the premium counters
      Update premium patrons' immigration visa information to estimate guests' next return date; Analysing players' betting behaviour and their favours;
    * Maintain accuracy database and reports including non-card premium players records

Key Performance Indicators

    * As agreed with the Company



    * Proven experience in gaming marketing field and relevant experience in event and promotion field
    * Displays a high commitment to improving customer service
    * Motivates others to achieve business objectives and common goals
    * Encourages people to work as a team
    * Adopts and implements new approaches and practices to meet changing circumstances


    * Tertiary Qualifications
    * Degree holder or above in Hospitality, business administration or marketing field is an advantage

Skills / Competencies

      Proven customer service orientation, energetic and enthusiastic
      Computer literate
      Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
      Ability to converse in foreign language(s) will be an added advantage
      Good leadership skills and able to supervise the team
      Pleasant and mature disposition
      Able to define problems, collect data, establish facts, and draw valid conclusions
      Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
      Able to analyse collected data in the report format

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

not provided

Job Duration:

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