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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Business Development

he Host Business Development - Service is responsible to carry out all counter maintenance and is responsible for interacting with guests at the desk. They will provide excellent services to fulfil and support all Membership program maintenance, benefits, complimentary, and other servicing activities set by management. Act as a front line service representative on behalf of City of Dream and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards. All dealings with both external and internal customers must be efficient, effective and professional at all times.

 

Primary Responsibilities

    *
      Deliver immediate marketing services to members and potential players on mass and high limit gaming counters
    *
      Recruit and register players to the COD Memership Loyalty Program. Promote benefits and offers
    *
      Ensure and maintain a quality database and reach daily recruitment targets
    *
      Assess and identify the appropriate endorsements of complimentaries; hotel accomodations, food and beverages, services and miscilaneous items
    *
      Assist transportation and hotel arrangements or any reservation details in accordance to player activities, complimentaries or management directives
    *
      Maintain a high responsive rate to all hotline correspondance
    *
      Fulfil daily documentation and reports accurately in accordance to operations
    *
      Provide assistance and support to liaising departments
    *
      Oversee access control at High Limit Podiums
    * Oversee Promotional Chip Program supports and settlements procedures

Qualifications

Experience

    *
      One year or above relevant experience in customer services field

Education

    *
      Appropriate Tertiary Qualifications

Skills / Competencies

    *
      Willing to work on shifts, Flexible and accommodating
    *
      Receptive and versatile in adopting new approaches and practices to meet changing circumstances
    *
      Computer literate
    *
      Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
    *
      Ability to work under pressure, energetic and enthusiastic
    *
      Possesses strong time management skills

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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