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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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The Associate, Casino Services plays an important role in heart of house premium & casino marketing team. The Associate, Casino Services is responsible to contact the targeted / potential businesses or private individual player by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality / client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.


Primary Responsibilities

    * Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);
    * Prearrange and coordinate with respective department / team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)
    * Scheduling and rostering of Premium & Casino Marketing Team
    * Handle administrative activities in a timely and complete manner;
    * Assist in performing periodic data analysis and reporting to discover the trends and members' preference;
    * Assist arranging event settings for premium players
    * Works with related departments to ensure the hassle-free stay for premium players
    * Perform any other duties or projects as assign by Assistant Manager, Casino Services

Key Performance Indicators

    * As agreed with the Company



      One year or above relevant experience in sales and promotion field, preferably in casino marketing
      Previous telemarketing sales or outbound sales is an advantage
      Displays a high commitment to improving customer service
      Motivates others to achieve business objectives and common goals
      Encourages people to work as a team
      Adopts and implements new approaches and practices to meet changing circumstances


      Tertiary Qualifications

Skills / Competencies

      Computer literate
      Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
      Ability to converse in foreign language(s) will be an added advantage
      Pleasant and mature disposition
      Able to define problems, collect data, establish facts, and draw valid conclusions
      Able to work under pressure and result driven
      Has strong organizational and time management skills
      Has strong phone presence
      A team player

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

not provided

Job Duration:

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