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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Ticketing Officer

The Executive Business Development - Service is responsible to operate the players' club and casino promotion counters including any on floor assistance to members or casino patrons. Act as a front line service representative on behalf of City of Dream and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards. All dealings with both external and internal customers must be efficient, effective and professional at all times.
 
Primary Responsibilities

    *
      Deliver immediate marketing services to members and potential players via casino promotions, mass and high limit gaming floor
    *
      Influence and contribute exceptional services to drive incremental gaming revenue
    *
      Develop and expand quality membership database for existing and potential Table and Slot players
    *
      Oversee hospitality associations and gaming history trails
    *
      Provide indepth profiling and engage key personalized management and preferences
    *
      Be alert and perceptible to report essential top key players.  Attentive to provide exceptional service assistance
    *
      Anticipate members' needs and assist members with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
    *
      Assess and evaluate the appropriate endorsements of complimentaries; hotel accomodations, food and beverages, services and miscilaneous items
    *
      Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption

Qualifications
Experience

    *
      One year or above relevant experience in sales and promotion field, preferably in casino marketing
    *
      Displays a high commitment to improving customer service
    *
      Motivates others to achieve business objectives and common goals
    *
      Encourages people to work as a team
    *
      Adopts and implements new approaches and practices to meet changing circumstances

Tertiary Qualifications

    * Tertiary Qualifications

 
Skills / Competencies

    * Proven customer service orientation, energetic and enthusiastic
    * To be flexible and accommodating as this may require extra hours out of normal work hours
    * Computer literate
    * Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
    * Ability to converse in foreign language(s) will be an added advantage
    * Pleasant and mature disposition
    * Able to define problems, collect data, establish facts, and draw valid conclusions
    * Able to work under pressure and result driven
    * Has strong organizational and time management skills
    * Be a team player


Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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