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Melco Crown Entertainment Limited

Melco Crown Entertainment Limited, through its subsidiaries, engages in the development, ownership, and operation of casino gaming and entertainment resort facilities primarily in Macau. It owns and operates City of Dreams, an integrated resort development, which features approximately 400 gaming tables and 1,300 gaming machines; guest rooms; a wet stage performance theater with approximately 2,000 seats; approximately 20 restaurants and bars, 70 retail outlets, and an audio visual multimedia... Read More

Address      Golden Dragon Centre 22nd Floor Macau, Macau
Website      www.melco-crown.com/
Holding      No Holding Details

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Business Development

The Associate, Business Development (Sales) is responsible to carry out all sales and business development activities set by management. Act as a front line sales and customer service ambassador on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all premium patrons in accordance with established service standards. Locate and develop / acquire new business. All dealings with both external and internal customers must be efficient, effective and professional at all times.

 

Primary Responsibilities

    *
      Locate and develop / acquire new business and capture premium players
    *
      Retain City of Dreams players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
    *
      Station at designated areas and always maintain excellent service and contribute to guest satisfaction by displaying the highest quality service and friendliness by greeting all patrons and provide proactive service by anticipating and meeting their needs
    *
      Have a full understanding all products and introduce to potential customers
    *
      Participate and assist in all kinds of events which are targeted to premium guest
    *
      Maintain accuracy database for management's information and evaluation
    *
      Maintain effective communication with all concerned operation team including agencies and deliver services as committed by COD.

Key Performance Indicators

    * As agreed with the Company

Qualifications

Experience

    *
      One year or above relevant experience in sales and promotion field, preferably in casino marketing
    *
      Displays a high commitment to improving customer service
    *
      Motivates others to achieve business objectives and common goals
    *
      Encourages people to work as a team
    *
      Adopts and implements new approaches and practices to meet changing circumstances

Education

    *
      Tertiary Qualifications

Skills / Competencies

    * Proven customer service orientation, energetic and enthusiastic
    * To be flexible and accommodating as this may require extra hours out of normal work hours
    * Computer literate
    * Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
    * Ability to converse in foreign language(s) will be an added advantage
    * Pleasant and mature disposition
    * Able to define problems, collect data, establish facts, and draw valid conclusions
    * Able to work under pressure and result driven
    * A team player

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided

Fax:

+852-2-5373618

Contact Name:

not provided

Job Duration:

not provided

Phone:

+852-2-5983600

Email:

not provided

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