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Medtronic, Inc.

Our medical technologies help make it possible for millions of people to resume everyday activities, return to work, and live better, longer. We're able to do this with the help of some very special people around the world: 38,000 dedicated employees who share a passionate purpose to improve lives, thousands of medical professionals who share their insights and ideas, and hundreds of advocacy associations that help us share information so people with debilitating diseases know relief is... Read More

Address      710 Medtronic Pkwy, Minneapolis, MN, United States
Website      www.medtronic.co.in/
Holding      No Holding Details

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Technical Services Specialist

 Position Description

Provides technical support to nationally and internationally based Medtronic Navigation customers and employees.

Position Responsibilities

Technical Support
•  Provide in-house technical support on Medtronic Navigation products via an 800 Technical Support call center for customers and employees.
•  Travel to develop and maintain technical and clinical  skills
•  Perform field based technical support and training of hospital staff.
•  Collaborate with cross functional teams in the resolution of customer escalations
•  Ability to recognize product trends and alert appropriate business personnel for investigation and/or action
•  Troubleshoot hardware and software issues using a remote connection with hospital.
•  Record all incoming technical support calls into CRM database.  Assess situations presented and make appropriate complaint and escalation determinations.
•  Follow up on all assigned customer complaints, including the procurement of patient information and any other documentation requested by the Customer Loyalty and Regulatory teams.

Educational Support
•  Train hospital personnel attending Colorado based training programs on the clinical and technical use of Medtronic Navigation products
•  Serve as lead instructor for basic level course offerings within the Medtronic Navigation Education Center
•  Participate in “Train the Trainer” sessions to support in-house training seminars for customers with newly installed systems and add-on products
•  Participate in and support product labs as necessary
Service Support
•  Refer customer needs for field based training and service to appropriate field representative
•  Pass on sales leads to representatives when becoming aware of such opportunities
•  Notify sales representatives concerning site issues or escalations for follow-up and complaint closure.

Business Support
•  Serve on project and process teams to provide the business with a technical and clinical resource to ensure services interests are well represented.
•  Creation of Service Support Plan for new product development to guarantee serviceability of systems in the field.   
•  Contribute to quality improvement processes.
•  Other essential duties may also be assigned.

Basic Qualifications

•  B.S./B.A

•  Responsive, confident problem solver and action oriented
•  Self-motivated and detail oriented.
•  Presents a professional image
•  Strong communication, interpersonal and personal organization skills.
•  Proficient with the use of basic hand tools.
•  Proficient in the use of PC software applications including Microsoft Office
•  Ability to travel occasionally with very short notice.

Desired/Preferred Qualifications

•  B.S./B.A. in a technical, scientific, or medical related field
•  2+ years work experience in a clinical/technical setting.
•  Experience in networked computer environments and operating systems (DOS, UNIX preferred).
•  Solid aptitude for using mechanical and electronic devices.
•  Prior technical service, support and training experience.
•  Experience in conflict management.
* Local talent preferred

Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate.

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided



Contact Name:

not provided

Job Duration:

not provided





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