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McGraw-Hill Companies, Inc. (The)

The McGraw-Hill Companies, Inc. provides information services for the financial, education, commercial, and commodities markets worldwide. The company operates in four segments: Standard & Poor's (S&P) Ratings, S&P Capital IQ/S&P Indices, Commodities & Commercial (C&C), and McGraw-Hill Education (MHE). The S&P Ratings segment offers credit rating services; and information and independent benchmarks to investors for their investment and financial decisions, and acce... Read More

Address      1221 Avenue Of The Americas New York, NY 10020 United States
Website      www.mcgraw-hill.com/
Holding      No Holding Details

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Standard & Poor's is the world's premier provider of investment research, market indices, credit ratings, financial data, and fixed income research and analysis. With more than 10,000 employees and offices in nearly two-dozen countries, S&P is valued by investors and financial decision-makers everywhere for its analytical independence, market expertise and thought leadership. For 150 years Standard & Poor's has been an integral part of the global economic infrastructure. Its operations provide essential information to nearly every segment of the global financial community, creating the tools, analysis and research needed to make informed investment decisions.
The Senior Director, Application Operations, a critical role within the S&P Ratings Services organization, bridges the business and business IT functions with the infrastructure and operations functions to ensure that the needs and goals of each group are fully understood and achieved. The candidate must be fully conversant with the current and future needs of the customers, as well as technology and application development trends, ensuring overall satisfaction with the entire range of products and services subscribed to and being delivered by Atos. The Senior Director, Application Operations will proactively represent the S&P Ratings Services Segment’s needs to the Infrastructure Vendor and proactively align its relevant offerings to Segment needs and opportunities, while at the same time governing the spirit and letter of the contract between the vendor and the business segment. The key to this role is ensuring the business segment’s IT infrastructure needs are met via the service the vendor has been contracted to provide.
Identify and manage customer demand
•          Provide the primary interface between the Office of the CIO for S&P Ratings Services and the Infrastructure Vendor to identify S&P Ratings Services project and business requirements (Work In-Take Process), communicate the associated technical requirements to the vendor Project Management, and govern the vendor’s demand/project in-take methodology.
•          Engage with the teams inside the Office of the CIO to fully understand and document current needs and plans in order to facilitate the communication and explanation of these requirements to the vendor Project Management.
•          Work to ensure that vendor prioritization of business requests is in alignment with the business strategy and view of priority.
•          Identify Infrastructure Technology Requirements and Opportunities in the business to support business processes and for growth project opportunities
•          Collaborate with other segments to manage infrastructure needs of cross segment projects, products, and end to end governance of ratings release processes.
Identify project requirements and project delivery
•          Govern and ensure proper Vendor categorization of demand requests and projects. Govern appropriate assignment of Vendor resources and billing.
•          Work with teams to document and communicate project requirements (documenting Statement of Customer Requirements - SOCR) to Vendor.
Manage customer communications and expectations
•          Communicate with the teams within the Office of the CIO for the Ratings Services segment in a consultative manner, gathering demand and influencing requirements, while aligning demand and infrastructure technologies to business goals and corporate standards, policies, and cost-effectiveness (TCO). Ensure that the prioritization of demand is articulated for clarification.
•          Regularly and proactively brief the organization on short, medium and long-term alignment of vendor capabilities to business needs, including possible optimizations, new service offerings, and strategic alignment.
•          Assist in defining appropriate service level agreement expectations with vendor. Align service level expectations to infrastructure strategy.
•          Accountable for customer’s needs being delivered by vendor and champion continuous service improvement activities.
•          Act as a point of escalation within the S&P Ratings Services segment for all Infrastructure related issues.
Represent S&P Ratings Services Standards and Initiatives
•          Accurately represent the business organization to the vendor setting appropriate expectations, identifying and resolving any disconnects.
•          Act as the liaison between business and vendor organization for communicating business initiatives and standards.
•          Understand the Service Orientated Architecture (SOA) where business applications are assembled as modular components, some proprietary some bespoke, and facilitate the infrastructure design required to support such an approach.
•          Work with and lead technicians and vendors to diagnose problems and manage operational incidents with strong sense of urgency, out of hours or at weekends as necessary to preserve the business performance and service levels.
•          Identify innovative technical solutions to meet business needs cost effectively
•          Identify any process improvement opportunities in Infrastructure Operations based on data and champion change. 
  •          Strong IT infrastructure experience and knowledge.
•          Data Center experience.
•          Minimum ten years of experience in Information Technology with significant portion of time managing infrastructure. Considerable background / experience in Business Application Development
•          Minimum six years in senior level leadership role
•          Excellent interpersonal skills
•          Excellent and proven negotiation skills and meeting facilitation at senior levels
•          Success energizing and influencing teams toward change without direct line responsibility
•          Excellent organizational, leadership and decision-making skills
•          Ability to work in a complex and changing environment
•          Good technical understanding of all aspects of infrastructure including back office, desktop and telecommunications and an ability to translate technical issues into business impacts and vice versa
•          Four year degree in computer science or related field or technical area.
•          Experience in managing infrastructure for critical business systems and applications
•          Solid Information Management Business Relationship Management Experience
•          Knowledge of application development methodology and practices, software and tools and conversant with technology trends.
•          Infrastructure operations knowledge, including strong service, and delivery process experience and understanding.
•          Strong customer service orientation; strong interpersonal, organizational and communication skills
•          Communicates effectively verbally and in writing and can present complex technical information to both technical and non-technical audiences.
•          Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly.
•          Strong business and financial acumen with ability to develop a business case and track costs, negotiate vendor contracts and develop a statement of work (SOW).
•          Ability to work both independently or as part of a project group, with time constraints
•          Background in Project Management or good understanding of project lifecycle.
•          Continuous process improvement orientation and experience in an operational context
•          Knowledge delivering services for the following application development platforms:   Database: Oracle;  Development: JAVA/JEE;  Application Server: Weblogic;  Knowledge of Java Frameworks for example Spring MVC, Spring Security, Hibernate etc.;  SOA tools and repositories for example Sonic ESB, Actional Looking Glass, CentraSite;  Workflow tools such as Pega Systems;  Knowledge of Portals such as Vignette, Liferay and SharePoint.
•          Knowledge and experience delivering services with a variety of technologies including:  Windows OS (98, NT, 2000, XP, 2003 etc);  Hardware server/WS platforms including Dell, Compaq & HP; Virtual server environment;  Large scale storage environments an advantage;  Microsoft Back Office applications such as SMS, Exchange and Terminal Server;  Background in troubleshooting skills in WAN/LAN/Desktop situations;  Experience with creating standards and Documentation;  Knowledge of Oracle database environment;  Operating systems: UNIX, Solaris, Linux, AIX
•          Knowledge and experience delivering services in all areas of telecommunications including:  Voice services;  EDMZ services;   WAN / LAN / MAN services
•          Extensive knowledge of all of the following process disciplines:  Change control procedures;  Facility Management;  Hardware Break/Fix;  Auditing and Control procedure; Some knowledge of the following industry disciplines:  ITIL Service Management methodologies;  Six Sigma quality initiatives;  SOX Compliance initiatives and Regulatory compliance;  Understanding of IT Governance Control practices (COBIT);  Understanding of the concept of SOA and Agile Development methodology
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