Associate Customer Servicing Information

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L&T Investment Management Ltd.

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Website	www.lntmf.com
Holding	No Holding Details

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Associate Customer Servicing

Key responsibilities: Accept and pre-process client applications and queries before handing off to CAMS Liaison with CAMS for deal details, queries etc. Servicing all investor and distributor queries Providing excellent, proactive service to key distributors to enhance and further develop the relationship Explaining L&Ts Mutual Funds products and procedures clearly and simply Supporting the sales team in gathering / increasing assets through proactive support of sales and marketing campaigns Overseeing and handling the resolution of any problems that might arise by liaising effectively with other departments, ensuring the distributor is kept appraised and confident of prompt resolution Ensuring the branch remains compliant with the branch guidelines laid down from time to time. Identifying areas for improving L&T Mutual Funds service delivery and working with the service organisations to deliver these changes in line with L&Ts business objectives Key Personality Traits A keen eye for details Excellent relationship management skills. Excellent interpersonal and communication skills, both written and oral. Strong planning skills with the ability to prioritise tasks and balance the needs of different stakeholders. Diligent and reliable, with a mature professional manner. Ability to work with people at all levels, both internally and externally. A team player who is also self-motivated and can work independently. Energy, enthusiasm and a sense of humour in addition to being a supportive and proactive team player.