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JDA Software

JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain — from raw materials to finished products and into customers’ hands — through any channel. JDA’s recent merger with RedPrairie creates a company uniquely positioned to deliver robust, integrated supply chain solutions that address the complexities of today’s global, consumer-driven marketplace. Built ... Read More

Address      132/133 Divyashree Technopolis Yamalur Post Off Airport Riad BANGALORE Karnataka India
Website      www.jda.com/
Holding      No Holding Details

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Practice Director

Retail Director Cloud Services Applications Role Description: Director of Cloud Services Applications will have the responsibility for executing the services roadmap for JDA supply chain products and solutions. This individual will combine cross-functional expertise in organizational leadership, managed/cloud services delivery and client relationship management. The successful candidate will lead a team of 70 100+ staff and partner at JDAs Center of Excellence in India Essential Functions Interact with JDA stakeholders and customers to effectively deliver managed/cloud services through proactive processes, plans, and tasks to enhance the customer experience. Provide mentoring to Managers, and customer champions in their on-going interaction with customers; serve as a key resource for escalation of all JDA Cloud Services issues. Participate in management efforts to maintain high morale, low attrition, and excellent teamwork across products and regions. Lead on-going strategic development within Cloud Services and provides feedback to JDA management team on internal growth and quality initiatives. Promote and lead as appropriate the communication to JDA customers on the processes, guidelines, and systems used by Cloud Services to build and maintain a long-term positive relationships. Proactively manage customer issues and related potential attrition to ensure a high level of service renewals. Assist JDA Management, Sales, Pre-Sales and Consulting Services globally in interactions with prospective customers related to Cloud Services opportunities. Work with vendors providing services to Cloud Services. Negotiate pricing and service levels as well as maintain vendor relationships. Work within Cloud Services to develop a long term technology strategy, and accompanying third party tools for managing client solutions. Proactively manage client issues, and work internally and externally to ensure a high level of client satisfaction. Good understanding of service delivery in a cloud services environment Required Skills Build a world class Cloud services delivery team of Delivery/Operations Managers, Architects, L3 and L2 support engineers Must be capable for managing operations for a business critical applications with very stringent SLAs Collaborative and inspirational business leader capable of consistently leading and energizing the managed/cloud services organization. Proven track record of leading high performing services organizations for global enterprise/business application software companies that require customized technical solutions. Must offer strategic accomplishments that include team development, incremental revenue growth, and operational excellence. Must be capable of driving successful global cloud services initiatives by embracing emerging trends and technologies. Innovative and decisive change agent; demonstrate strong commitment and ability to drive for results. Highly prefer experience working with indirect partners and certification programs Qualifications and Experience: Any graduate, post graduate or an equivalent degree preferably with an MBA or Post Graduation in Management from a reputed institute Good knowledge of ITIL Framework and Processes. ITIL Certification will be an added advantage Typically 15 17 years of experience with at least 7 years of leading managed services delivery/operations for multiple customers in Enterprise Applications or Supply Chain Applications in large Companies Experience is Retail domain preferred but not mandatory Location: Bangalore Designation: Director Desired Profile Typically 15 17 years of experience with at least 7 years of leading managed services delivery/operations for multiple customers in Enterprise Applications or Supply Chain Applications in large Companies Experience 17 - 20 Years Industry Type IT-Software / Software Services Role Program Manager

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Vacancy type:

Full Time

Contact Mode:

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Contact Name:

Venkatesh Kumar

Job Duration:

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