Technical Analyst (java/.net,c++,c & SQL) Information

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JDA Software

JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain — from raw materials to finished products and into customers’ hands — through any channel. JDA’s recent merger with RedPrairie creates a company uniquely positioned to deliver robust, integrated supply chain solutions that address the complexities of today’s global, consumer-driven marketplace. Built ... Read More

Address	132/133 Divyashree Technopolis Yamalur Post Off Airport Riad BANGALORE Karnataka India
Website	www.jda.com/
Holding	No Holding Details

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Technical Analyst (java/.net,c++,c & SQL)

Ability to log and respond to customer support requests via phone, e-mail, and web interface. Ability to work flexible hours, alternate shifts and the ability to carry a pager as required by support team. Act as product technical liaison between support and development teams. Communicate technical product and solution expertise to internal and external customer. Exhibit a commitment to customer service while building customer partnerships. Expertly utilize support tools (WebEx, JDA Analyze etc) to expedite case resolution. Follow operational guidelines for interacting with other associates. Fully document all case interactions and author Knowledge Base solutions. Provide updates and case statuses to customers and management. Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration. Use customer service, communication and problem solving skills to solve inquiries from JDA customers. Work as a support team member to utilizing technical skills and product expertise helping to resolving customer product issues. Should be open to work in 24/7 environment (Rotational shifts, should be available over phone (Not physical) for any kind of issue resolutions, "If required") Desired Profile Technical Competency Should be good with OOPS concepts and good at coding/programming experience on JAVA/.NET/C/C++ Should have strong experience on Oracle, PL/SQL Familiar with relational database concepts Experience 1 - 3 Years Industry Type IT-Software / Software Services Role System Analyst