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JDA Software

JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain — from raw materials to finished products and into customers’ hands — through any channel. JDA’s recent merger with RedPrairie creates a company uniquely positioned to deliver robust, integrated supply chain solutions that address the complexities of today’s global, consumer-driven marketplace. Built ... Read More

Address      132/133 Divyashree Technopolis Yamalur Post Off Airport Riad BANGALORE Karnataka India
Website      www.jda.com/
Holding      No Holding Details

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JDA Enterprise Planning Product Experts

Position involves a role that is responsible for providing advanced application support in EP application. This includes resolving L3 level issues (advanced/complex issues) or incidents that the L2 team is unable to resolve. It also includes guiding, training and mentoring the L2 team to make them self-reliant. Responsibilities / Required skills: Application L3 Support Should be a subject matter expert in the EP JDA product Acts as Solution Lead for support and coordination for client issues and troubleshooting. Has a deep understanding of JDA software. Should have strong analytical skills Experience with one or more of the following business systems from a software application perspective: -Enterprise Planning, EKB, Allocation Should be able to debug the issues, migration of projects Training / guiding / mentoring L2 application team Understands how JDA solutions can be configured to better facilitate client business processes. Understands each individual clients batch and business requirements Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates Ensures quantity and quality content in the Knowledgebase. Responsible for incident resolution for specific set of customers within the specified POD / Product / Project Adheres to Service Level Agreement and evaluates Incidents to determine if they are likely to reoccur. Reviewing SLA reports that are prepared by Project Manager / sent to Service Delivery Managers Perform Root Cause Analysis and deployment of permanent fixes Adheres to priority based management based on impact + urgency Strong interpersonal skills Able to coordinate with customers across the globe Motivating team Should be a decision maker Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed Salary:Not Disclosed by Recruiter Industry:IT-Software / Software Services Functional Area:IT Software - ERP, CRM Role Category:System Design/Implementation/ERP/CRM Role:Business Analyst

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


not provided

Contact Name:

vinod kumar

Job Duration:

not provided




not provided

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