Application Support Eng (oracle, Plsql with Retail Information

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JDA Software

JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain — from raw materials to finished products and into customers’ hands — through any channel. JDA’s recent merger with RedPrairie creates a company uniquely positioned to deliver robust, integrated supply chain solutions that address the complexities of today’s global, consumer-driven marketplace. Built ... Read More

Address	132/133 Divyashree Technopolis Yamalur Post Off Airport Riad BANGALORE Karnataka India
Website	www.jda.com/
Holding	No Holding Details

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Application Support Eng (oracle, Plsql with Retail

Uses customer service, communication and problem-solving skills to solve inquiries from JDA customers. Works as a support team member, utilizes technical skills and product expertise, and helps resolve customer product issues. Demonstrates the ability to log and respond to customer support requests via phone, e-mail, and web interface. Exhibits a commitment to customer service while building customer partnerships. Successfully understands and triages customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration. Communicates technical product and solution expertise to internal and external customers. Provides updates and case statuses to customers and management. Acts as a product technical liaison between support and development teams. Follows operational guidelines for interacting with other associates. Fully documents all case interactions and authors Knowledge Base solutions. Expertly utilizes support tools (WebEx, JDAAnalyze, etc.) to expedite case resolution. Demonstrates the ability to work flexible hours, alternate shifts and the ability to carry a pager as required by support team. Helps in the design and evaluation of training programs for Support Associates. Salary:Not Disclosed by Recruiter Industry:IT-Software / Software Services Functional Area:IT Software - Application Programming, Maintenance Role Category:Programming & Design Role:System Analyst