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Infosys BPO Ltd

Infosys is a global leader in consulting, technology and outsourcing solutions. As a proven partner focused on building tomorrow's enterprise, Infosys enables clients in more than 30 countries to outperform the competition and stay ahead of the innovation curve. Ranked in the top tier of Forbes’ 100 most innovative companies, Infosys – with $7.4bn in annual revenues and 155,000+ employees – provides enterprises with strategic insights on what lies ahead. We help enterprises transform and thri... Read More

Address      Electronics City, Hosur Road Bangalore India
Website      infosys.com
Holding      No Holding Details

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Immediate Req -PMO role in Hyderabad

Responsibilities The project Manager is the overall owner of the client assigned project. S/He has to manage the resources and is responsible for the overall project Management activities including but not limited to : Communication with stakeholder and Sponsor Project Scope (Deliverable) Management Project Schedule (Time) Management Project Cost (Budget) Management Project Risk / Issue Management Team Management (Virtual team -Project / Enabling The Project Manager has the responsibility for managing life cycle requests for all services, per the established service processes. They are responsible for negotiating shared expectations among customers, sales, and the supporting Work Centers, and communicating expectations to all organizations providing service to the client. They may partner with business operations and billing environments to ensure that the requested network services are correctly implemented, with all decisions ultimately at the discretion of the Project Manager. The Project Manager is solely responsible for managing the performance of the customer and client service commitments, per the established shared expectation. Coordinate with all internal teams and end customer teams to deliver the completed order and turn-up. Provide ordering, engineering, provisioning, deployment resources and trigger billing for circuits/transport. Handle both client and Third Party orders. Responsible to status to the customer and SLA tracking for orders. Qualification : Bachelors / Masters Certification Must: PM Elite (Infosys Certification) or PMP (from PMI) Preferred: ITIL certification. Desired / Preferred Skills Hands on experience in MS Office (specially MS Excel) Shift Timings Mostly US Shifts (Flexible to work in 24*7 shift environment) NOTE: Service installations can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer-specific change controls, time-zone variances, expedited activity, and/or Project Manager participation in a cutover. Experience: Candidate must have experience in ISP / Telecom Projects Must have skills " Team handling / Direct client interfacing experience. Very good command over written and spoken English. Knowledge of project management. Knowledge on different telecom networks. Basic knowledge of LAN/ WAN and network devices. Knowledge about key telecom products - Voice, Data and IP services Profile Screening Criterias / Checks Communication and presentation skills Confidence while explaining the idea with internal/external Stakeholders Team management skills and orientation for achieving results. Salary:INR 1,00,000 - 4,75,000 P.A Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Operations Role:Operations Manager

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