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Info Edge India Ltd.

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Sr Manager - Customer Support / Client Servicing

Duties & Responsibilities Responsible for Customer Service and Shortlisting services for Gulf Customers Setup and Manage a Team of recruiters and customer service associates (team size can go upto 10) Drive customer satisfaction from o Short listing services o Customer service Constant engagement with recruiters in client organizations for getting specs on shortlisting criteria Must have experience in middle to senior level hiring with a consistent track record Manage the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Ensuring a high-quality customer experience, elevating customer satisfaction Identify process and performance gaps, develop tactical approaches to fix process shortfalls To ensure KRAs at different levels are defined and also review the same on timely basis Ensuring that SOPs are followed in all cases, and changes, if any, are incorporated immediately Skill Sets Required Hard Core middle to senior level Recruitment experience in one or more of the following verticals i.e. Oil and Gas/ Construction/ Engineering o Gulf related experience will be an added advantage Stakeholder/Customer Management Managed teams of recruiters Excellent communications and people Management skills Exhibit a strong sense of entrepreneurship and process ownership Strong excel knowledge Analytical skills Experience : 8 10 years ( atleast 5-6 years of hard core recruitment experience) Division : Naukrigulf Department : Customer Support and Short listing Services Reporting To : Business Head

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Compliance Senior Manager

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