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Indiabulls Technology Solutions Limited

We are a technology services organization offering a full spectrum of solutions to our clients. Our offerings span business and technology consulting, application services, systems integration, testing and validation, infrastructure management services, product engineering and business process outsourcing. Our goal is to help our clients transform their business to achieve higher revenue, greater efficiency and lower costs. Our Unified Implementation Framework (UIF) and global delivery capabi... Read More

Address      448-451, Udyog Vihar, Phase-V, Gurgaon India
Website      www.ibtechnology.com
Holding      No Holding Details

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Team Leader-loans/mortgage

Job Description - Handling activities of blended process: Voice and non voice - Prepares new hire agents training on product & process; developing individual coaching plans; - Conducting TNA through various modes like activities, assessments and meeting with reporting amanagers - Develops individual skill by maintaining up to date knowledge by delivering refresher training,coaching resulting outcome improvement in resources. - Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions - Develop and maintain training material with all process and product updates with accuracy Primary Skills Excellent communication skills Goal oriented Excellent facilitator Possess presentation and report writing skills Knowledge about Financial Industry (loans/mortgage)-Mandatory Experience in handling Inbound and Outbound process Basic computer knowledge Salary Packg: 2.5-3lpa Dayshift, No cab Interested candidates can share profile to divya.thakur@ibtechnology.com or call on the number mentioned below. Salary:INR 2,00,000 - 3,00,000 P.A Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Team Leader -(NonTechnical)

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Full Time

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