Asst Manager - Content Development for Training ,s Information

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Idea Cellular Limited

Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India"s 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes... Read More

Address	Aditya Birla Centre, 3rd Floor, S K Ahire Marg, Worli, Mumbai, India
Website	www.ideacellular.com
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Asst Manager - Content Development for Training ,s

Key Result Areas/Accountabilities Supporting Actions Conduct Training Need Analysis & Training Plan -Identify the training needs & requirements through feedback from circle & corporate stakeholders, listening to calls at inbound & outbound call centre, visit to Service Centre, analyzing quality audit inputs, customer feedback, satisfaction surveys, new project rollout, new and revision of processes etc. -Classify the trainings under skills-functional, skill-behavioral, product, process, Induction, systems, theme for the month etc. -Segment the training audience basis the skill set required and map the content offerings to the right audience. -Prepare a learning path for all outsourced teams. -Devise the plan for content development & delivery. Develop customized training content -Identify & research on training modules available in Idea library, markets etc. -Develop customized training content on skills & behavioral, product, process, systems etc. , theme for the month, Induction modules for all outsourced (Shared services- inbound / outbound /backoffice, service centres, collection teams, field staff etc) & Internal teams. -Design instructional workbook materials used in training including, agenda, course objectives, hands on experiences, worksheets, games etc. -Create step by step training documentation /scripts & convert them into video based /e-learning training modules. -Make learning easier and interesting by promoting it through emails, IVR, OBD etc. Monitor & measure the effectiveness of training content -Put a system in place to monitor & measure effectiveness of training content. - Take feedbacks/inputs on training content from training delivery team, Idea trainers & retainers at circle, retainers at partner locations etc & improvise the same. -Constantly identify sources to take input /feedback on content development. Ensure successful ISO audit on the training related areas -Ensure version controls of all training modules -Ensure latest modules are available on intranet. Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Technical/Process Trainer

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	HR
Job Duration:	not provided	Phone:	not provided
Email:	hr.rct1@idea.adityabirla.com