[The logo is protected from the company]

Idea Cellular Limited

Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India"s 3rd largest mobile operator. Idea ranks among the Top 10 country operators in the world with a traffic of over 1.5 billion minutes... Read More

Address      Aditya Birla Centre, 3rd Floor, S K Ahire Marg, Worli, Mumbai, India
Website      www.ideacellular.com
Holding      No Holding Details

View Company Page
Apply to job

Asst Manager - Content Development for Training ,s

Key Result Areas/Accountabilities Supporting Actions Conduct Training Need Analysis & Training Plan -Identify the training needs & requirements through feedback from circle & corporate stakeholders, listening to calls at inbound & outbound call centre, visit to Service Centre, analyzing quality audit inputs, customer feedback, satisfaction surveys, new project rollout, new and revision of processes etc. -Classify the trainings under skills-functional, skill-behavioral, product, process, Induction, systems, theme for the month etc. -Segment the training audience basis the skill set required and map the content offerings to the right audience. -Prepare a learning path for all outsourced teams. -Devise the plan for content development & delivery. Develop customized training content -Identify & research on training modules available in Idea library, markets etc. -Develop customized training content on skills & behavioral, product, process, systems etc. , theme for the month, Induction modules for all outsourced (Shared services- inbound / outbound /backoffice, service centres, collection teams, field staff etc) & Internal teams. -Design instructional workbook materials used in training including, agenda, course objectives, hands on experiences, worksheets, games etc. -Create step by step training documentation /scripts & convert them into video based /e-learning training modules. -Make learning easier and interesting by promoting it through emails, IVR, OBD etc. Monitor & measure the effectiveness of training content -Put a system in place to monitor & measure effectiveness of training content. - Take feedbacks/inputs on training content from training delivery team, Idea trainers & retainers at circle, retainers at partner locations etc & improvise the same. -Constantly identify sources to take input /feedback on content development. Ensure successful ISO audit on the training related areas -Ensure version controls of all training modules -Ensure latest modules are available on intranet. Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Training Role:Technical/Process Trainer

Other Job Information

Vacancy type:

Full Time

Contact Mode:

not provided


not provided

Contact Name:


Job Duration:

not provided


not provided



News - Idea Cellular Limited

Related Jobs

Relationship Manager

Requisition #: 141Job Title: Relationship ManagerLocatio ...   [more]

Account Executive RS

OverviewExpand the RSG market share as well as increase ...   [more]

Customer Service

Assists clients by providing support to resolve their te ...   [more]

Call Center Manager

Supervise Call Center operations daily to ensure procedu ...   [more]

Customer Service Clerk

Answer incoming telephone calls; take accurate phone mes ...   [more]

Call Center Representative I

DescriptionMercer is the global leader for trusted Human ...   [more]

Call Center Supervisor

DescriptionMercer is the global leader for trusted Human ...   [more]

Client Service Assistant

Requirements Excellent organisation and Responsible m ...   [more]