Windows L2 Support Engineer / Desktop Support Engi Information

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ITC Infotech India Ltd

ITC Infotech, a global IT services company, is a fully-owned subsidiary of ITC Limited, the US$ 7 billion diversified conglomerate. ITC Limited is rated among the ‘World's Most Reputable Companies’ by Forbes magazine and among ‘India's Most Valuable Companies’ by Business Today. ITC Infotech has established itself as a key player in the offshoring arena with the rare advantage of having both domain expertise and astute business proficiency. We engineer business solutions that address our c... Read More

Address	ITC Infotech India Limited No.18, Banaswadi Main Road, Marutiseva Nagar Bangalore India
Website	www.itcinfotech.com
Holding	No Holding Details

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Windows L2 Support Engineer / Desktop Support Engi

Knowledge Base Required Installation, troubleshooting and maintenance of all HP, DELL desktops/ laptops. Installation, Support, Administration and Management of Windows OS like XP, Windows 7 additional to it rollout coordination and planning. Prepare relevant documentation such as known errors, solutions, major incident reports that will help in continuous improvement. Have the ability to support remotely the desktop applications issues. Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing/updating basic documentation and knowledge bases Ability to adapt to an dynamic environment and technology landscape. Required resource should be open to 24x7 shift time. Education, Certifications, Work Experience Bachelors degree or higher in Computer Science, Information Systems, or equivalent 4 or more years of desktop application support experience Ability to work independently to resolve issues Strong Microsoft product knowledge, standard processes, procedures, quality assurance Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once Solid knowledge of windows operating systems. Salary:INR 4,00,000 - 6,00,000 P.A. Windows L2 Support Engineer, Industry:IT-Software / Software Services Functional Area:IT Software - System Programming Role Category:Admin/Maintenance/Security/Datawarehousing Role:System Administrator