Senior Technical Support Associate Information

Job Details

[The logo is protected from the company]

(0) (0)

IMI Mobile

IMImobile is a global technology partner for operators, media companies and enterprises. The IMImobile products and services portfolio is built on a core modular service platform called the DaVinci Evolved Service Platform. The platform provides an integrated and flexible range of CRM, messaging, rich media content and advertising solutions. It also provides a series of interfaces to enable a mobile marketplace and an ecosystem of application developers. With technology designed for rapid dep... Read More

Address	Plot No. 770,Road No. 44 Adjacent to the State Art Gallery Jubilee Hills HYDERABAD,Andhra Pradesh,India
Website	www.imimobile.com
Holding	No Holding Details

View Company Page

Apply to job

Senior Technical Support Associate

The key responsibilities of the role are to: Develop customer service procedures, policies and standards. Investigate and solve customers problems. Handle customer complaints. Provide SLA management. Create alert mechanisms for external and internal stake holders. Review SLA commitments for existing customers and commitments to new customers Salary:Not Disclosed by Recruiter Industry:Telcom / ISP Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Voice Role:Team Leader -(Technical)