Technical Support Representative - Voice Support Information

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IBM India Private Limited

IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet. IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM Ind... Read More

Address	No.12, Subramanya Arcade, Bannerghatta Road, Bangalore - 29 India
Website	www.ibm.com/in/en
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Technical Support Representative - Voice Support

Joining Location- Bangalore / Hyderabad Designation: -IT Help Desk - Service Desk Delivery (SDD) Job Description : Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements. Mandatory Skills # Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting # Browser Support - Internet Explorer # Strong computer skills required # Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN # Excellent oral and written communication skills. # Excellent customer service orientation # Neutral accent Desired Skills # Ability to identify basic hardware parts and aware of basic hardware concepts # User level familiarity with at least one e-mail client - Outlook, Notes etc.. # Skilled in commercially standard software applications and major desktop operating systems. # Awareness of basic networking concepts and technologies. # Questioning skills /probing skills, as relevant to the issue and level of the caller Eligibility Criterion # Bachelor's Degree/ Diploma/ Freshers/ Experienced # Fluency in Communications Skills (both spoken and written)/ soft skills Additional Information # working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported. Venue Details:- Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013 Timings:- 12pm to 4pm IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45 IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore - 71 IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81 Only Weekends Saturday 3rd, 10th August 2013 Timings:- 10am to 1pm IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81 IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES Updated Resume Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original Regards, Deepak Salary:Not Disclosed by Recruiter Industry:BPO / Call Centre / ITES Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations Role Category:Back Office/Web/Transaction Processing Role:Associate/Senior Associate -(Technical)

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	Deepak Kumar A
Job Duration:	not provided	Phone:	not provided
Email:	response@in.ibm.com