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Hewlett-Packard Co

HP today announced that the Hewlett-Packard Company Foundation has made a donation of $25,000 for relief efforts resulting from the wildfires in Colorado. The grant will be made to the American Red Cross.The Hewlett-Packard Company Foundation awards grants for humanitarian relief in communities hit by disaster, matches employee giving, and supports innovative education projects. The Foundation responded to numerous major disasters in 2011, including the Japan earthquake and tsunami; flooding ... Read More

Address      Hewlett-Packard India Sales Pvt.Ltd Hewlett-Packard India Sales Pvt.Ltd Hewlett-Packard India Sales Pvt.Ltd 24, Salarpuria Arena Adugodi Hosur Road Bangalore - 560 030
Website      www8.hp.com/us/en/hp-information/index.html
Holding      No Holding Details

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Field Technical Spt Cons III

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups. Integrate technical knowledge and business understanding to create solutions for customer Mentor/consult with team members, other organizations, customers, and vendors on complex issues. Act as a consultant in service delivery business, technology, industry or specific application Resolve technical and some business incidents independently. Mentor/assist less-experienced team members on complex incidents Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends. Review support plan for business indicators and map to HP service solutions. Develop and grow assigned customer account relationships with complex and strategic accounts. Act as trusted advisor in the consultant role for customer and HP sales teams. Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions Provide suggestions for operational efficiencies Create and deliver Value Based Delivery (VBD) account plans for assigned accounts. Lead Customer Expectation management as part of escalation process. Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Manages delivery of proactive Mission Critical industry support solutions. Represents HP Mission Critical support services portfolio to HP Management and customer management Accountable to cultivate and grow executive-level relationships with Mission Critical customer management for high level accounts. Impact through the expertise, quality of service, and influence of advice. . Lead small project teams Provides team and account project leadership Provide leadership and mentoring to Mission Critical Support Specialists, Mission Critical Account Support Consultant (ASC)s and entire Mission Critical account team. Scope and impact is associated with customer revenues, which can vary depending on geography. Typically in a large country like United States (US), supports customers less than $1 million in revenue. Desired Profile Education and Experience Required: Bachelors degree preferred or Associate degree holder (technical field) with 6- 8years working experience in related fields desired. Knowledge and Skills Required: In-depth knowledge of HP and industry standard networked computing environments, operating systems, and applications. Some in-depth knowledge of corporate organization and policies. Thorough knowledge of all relevant HP services, competition, market trends, HP organization, and third parties. Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge. Anticipate Customer needs, develop proposed solutions, and build consensus. Provide Mission Critical customer recommendations to improve processes. Experienced knowledge of change management process and tools in complex environment. Advanced skills in project management, communication, analysis, and presentation Expertise in area of focus and knowledgeable of future technology directions. Mission Critical and Information Technology Information Library (ITIL) certifications. Critical Competencies to Drive Business Results: Technical Breadth/Depth Actively builds deeper technical depth in area-of-expertise, and expands knowledge base through development of associated but unfamiliar areas Service Opportunity Review Understands HP's installed base and the range of service contract coverage available, and applies this knowledge to advance and expand opportunities Customer Experience Management (remote) Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support Customer Troubleshooting/Compliance Acts quickly to resolve customer issues in a way that retains trust and maintains delight with HP Customer Technical Information Sharing Builds trust & confidence in HP's technical consultative capabilities through education & assistance Services Support Policies & Procedures Applies understanding of HP service organization and functions to support internal and external customer requests HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration HPS/BU Solutions Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold HPS Solution Interfaces Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies HPS/BU Implementation Understands the strategy and customer requirements involved in deploying software solutions Change Management Develops methods for supporting innovation and change across the organization Problem Solving Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution Experience 6 - 8 Years Industry Type IT-Software / Software Services Role Customer Support Engineer/Technician

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Vacancy type:

Full Time

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not provided

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Contact Name:

HR

Job Duration:

not provided

Phone:

9911001568

Email:

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