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Hackett Group (India) Limited

Hackett Technology Solutions enables world class performance through best practice based business and technology solutions in the Oracle ERP and EPM space. HTS extends services in implementation, upgrade, diagnostic & assessment services, Post Production & Application Support, Sarbanes - Oxley Readiness and Instance Strategy Rationalization. HTS Client Indices More than 450 successful engagements on Oracle and Peoplesoft EBS More than 400 successful engagements on Oracle - Hyperion EPM... Read More

Address      1st Floor, Aparna Crest, Road No # 2, Banjara Hills, HYDERABAD,Andhra Pradesh,India
Website      www.thehackettgroup.com/
Holding      No Holding Details

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Associate Analyst / Accounts Coordinator - 1 Openi

The Account Coordinator, supports the Account Managers in Europe, in developing relationships with senior executives, key decision makers and end-users of Hackett Advisory services. Account Coordinator assists in the facilitation of client interaction through appointment scheduling, activity tracking and communication management. Also, support the membership renewal process by providing administrative, operations and marketing sales support to the Operations Manager, Account Managers, Account Executives and Advisory Practice Leaders. In addition, he/she shall be trained (both internal and external) on relevant skills/tools required to perform along with various communication/personality development trainings. ROLE DESCRIPTION Understand the values and vision of the organization and align the activities accordingly Protect the Intellectual Property Adhere to all the policies and procedures Understand the business and various functions of the organization Work with other line functions to collect or provide relevant data as per the requirements Contribution Goals Ensure strong levels of client engagement, expressed in terms of quantifiable metrics: meeting recruitment (Executive Summits, Leadership Forums, Best Practices Conference); webcast participation; inquiry and executive briefing usage; downloads and logins Support overall program growth and development of Hackett Advisory service line Help drive high membership renewal rates with assigned Account Managers, by handling much of the operational duties of the account management process Be an Individual Contributor in the team Support for Business Development / Lead Generation: Maximize the ACV (Annual Contract Value) renewal rate by helping Account Managers to develop and maintain engagement plans for all assigned accounts. (i.e. providing timely engagement summaries) Support the on-time delivery and overall quality of outbound client communications, including Monthly Program Bulletins, Webcast Reminders, Event Invitations. Support the Advisory teams by maintaining accurate and current Member tracking list. Updating Salesforce.com with review calls and notes ensuring reliability of Salesforce system for most recent client interactions. Inquiry processing: Opening/Closing/Updating. Client Delivery Management: Back up host of Advisory webcasts, ensuring effective planning and communication during and prior to the event. Maintain Advisory portion of Silverpop database for mass client mailings. (i.e. creating templates) Create and maintain client surveys in survey tool New User creation/Existing user updates in Salesforce.com, Advisory Workbench. Ensure all client databases are kept updated, including Salesforce.com, Advisory Workbench, and Inquiry Tool (i.e. adding deliverables when a new BON is issued) Create and maintain Member Profiles Support monitoring of the Advisory mailbox Remain current and knowledgeable on all Advisory program offerings and Advisor staff competencies to align Advisory resources with client needs. Relationship Management: Be viewed as an expert in balancing workload and prioritization. Communicate effectively over the phone with Advisory team and through conducting of Webcasts. Develop effective written communications on a consistent basis. Work collaboratively with the Advisory team, ask appropriate questions, seek proper understanding. Desired Profile REQUIRED SKILLS Excellent communication, analytical and critical-thinking/reasoning skills Proficient in Microsoft Office (Advanced) Willingness and Aptitude towards Client Relationship Management Desired Personal Attributes The ability to take responsibility and handle pressure Ability to think creatively and solve complex problems Self-motivated, fast learner with the ability to operate independently Team player with strong interpersonal skills and a willingness to help others Ability to thrive in a cross-functional team on business critical projects Intrinsically cares about the quality of work Demonstrate high ethics and values, inspiring loyalty and trust Dynamic, flexible and possess perseverance skills Experience 0 - 3 Years Industry Type KPO / Research / Analytics Role Other

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