Sr. Manager - Persistency - 1 Opening(s) Information

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HDFC Standard Life Insurance Company Ltd

HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and... Read More

Address	No. 17A, Sri Velayudham Complex, 2nd Floor,Natesan Nagar, Pondicherry India
Website	www.hdfclife.com/
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Sr. Manager - Persistency - 1 Opening(s)

Sr. Manager - Persistency - 1 Opening(s) Job Description To ensure the Persistency scores through call center mgmt, new initiatives and branch interface support . Key Task & Activities : Study & understand products, customer behavior and historic trends and arrive at the persistency numbers for the year based on of. Ensure drill down monthly, renewal/revival etc so that the targets set for relevant teams to influence with defined ownerships At regular and desire intervals do an assumption mapping/behavior test to check if the patterns are as per expectations. Work on course corrections where required Ensure regular updates /scoreboards to the teams on achievement Key Alerts on the regional / zonal trends and highlights - constant interaction with branches/field/customers and take feedback and suggestions from the field for enablers Execute/ Implement strategic initiatives to boost persistency levels Monitor all initiatives taken and campaign launches with Measures Study and present the Targets Vs actual with reasons for Achievement /Short fall with action planning to ensure targets Manage the Overall Persistency Team & Expectations thereof Lead Strategies and optimize existing processes at the Call Center Understand and effectively manage entire Call Center Persistency Unit. Provide regular update and ensure proper planning to ensure effective handling of in process/policies /products of HDFC SL Conduct regular internal checks to critically evaluate the performance Ensure Compliance to all legal and regulatory norms Work out innovative methods for cost reduction. Constantly identify & highlight key efficiency ideas and implement the same Manage the overall productivity of call center and maintain key data and reports at regular basis. Handle all escalated queries and communication. Manage all communications for persistency with success ratios maintained. Identify process gaps and plug process gaps from a long term perspective Knowledge levels -Ensure product & process related training of the team members. Retention, training & development of team members. Building efficient and effective Managers/second line Monitor and enhance productivity & capability of the teams and activity. Provide information related to campaign achievements and ensure timely release of budgets to teams Ensure a annual expense budgeting areas for persistency Ensure all persistency related expenses are reviewed and profitable initiatives are implemented Manage the Persistency budgets and map the monthly expenses and study the expense ratios for call center Desired Profile Please refer to the Job description above Experience 8 - 12 Years Industry Type Insurance Role Other

Other Job Information

Vacancy type:	Full Time	Contact Mode:	not provided
Fax:	not provided	Contact Name:	Swati Sharma
Job Duration:	not provided	Phone:	not provided
Email:	recruitment3@hdfclife.com