Senior Associate - Grievance - 6 Opening(s) Information

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HDFC Standard Life Insurance Company Ltd

HDFC Standard Life Insurance Company Ltd. is one of India's leading private life insurance companies, which offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC Ltd.), India's leading housing finance institution and The Standard Life Insurance Company, a leading provider of financial services from the United Kingdom. Both the promoters are well known for their ethical dealings and financial strength and... Read More

Address	No. 17A, Sri Velayudham Complex, 2nd Floor,Natesan Nagar, Pondicherry India
Website	www.hdfclife.com/
Holding	No Holding Details

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Senior Associate - Grievance - 6 Opening(s)

Detailed Job Description is as follows - Overall purpose of the Job : Will be a part of the Customer Grievance & Retention cell which is the single point depository of all the complaints / feedback / correspondence flowing in to HDFC Standard Life. Key Task & Activities : The officer operations will be responsible for handling daily queries, complaints of customers arising through emails, snail mails etc., from branches, directly from customers or thru the Service Help line. Will be responsible for doing the evaluation of all complaints/correspondence received by HDFC SL. Identify, analyze and do root cause analysis of customer complaints. Identify grey areas and proactively plug the gaps. Interact with other functions / departments and collate the final response to communicate back to the customers. Interact with cannel partners for clarifications and resolving their customer complaints within the prescribed TATs. Handle escalated complaints received from various sources such as legal, IRDA, Ombudsman, Management etc, providing updates on the same and resolving them within the TATs for escalated complaints. Responsible for end to end ownership of all customer correspondence Desired Profile Please refer to the Job description above Experience 1 - 4 Years Industry Type Insurance Role Associate/Senior Associate -(Technical)