Senior Process Associate | Customer Service Proces Information

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GENPACT

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Website	www.genpact.com
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Senior Process Associate | Customer Service Proces

Attending inbound banking related calls. Comprehend customers queries / Complains / Comments and Process payment. Display empathy/ understanding of the issue/ concern towards customer. Provide quick an effective resolution to the customer's queries. Handling multiple tasks simultaneously. Has a pleasant attitude. Wants to delight customers, above and beyond call of duty. Has a knowledge of customer needs. Is able to communicate clearly, both written and in speech. Talks in a way the customer can understand. Is able to handle complaints, even irate customers. Works accurately and with eye for details . Is able to use automated information systems to analyze the customers situation. Shift Window - 04:00 a.m. - 04:00 p.m. (Any 9 hour) Australian SHIFT - 5 Days Working Qualification / Skills Graduation in any STREAM 2+ years of experience Excellent English reading & writing skills Fluent in English Excellent Analytical skills.